IT Support Analyst: End-User & Network Expert

Advanced Energy; Carmen; On-site; PHP 480,000 - 640,000; Full time

Job summary

Advanced Energy provides comprehensive IT support, covering hardware, software, network, and server issues for internal users, including desktops, laptops, and mobile devices. The role includes Level 2/3 support for AE infrastructure and close collaboration with the IT Manager.

The successful candidate will perform incident management, asset control, and vendor coordination while ensuring policy compliance and high service quality across the organization.

Qualifications

• Bachelor's degree in Computer Science/IT with MCP, MCSA, MCSE, MCITP, CCNA, ITIL certification or equivalent experience.
• 4 years of LAN, Network, Servers and PC experience.
• Proficient in Windows OS, Outlook, Office, Active Directory (DHCP), and end-user device setup for desktops, laptops, and mobile devices.
• Strong experience in network/infrastructure support: wired/wireless LANs, Dell Servers, VxRail, Nutanix, Cisco 9300 switches, VOIP, access points, printers.
• Ground-up deployment, configuration, maintenance of laptops, desktops, and network peripherals.
• Strong analytical, troubleshooting, problem-solving, and communication skills.
• Excellent English communication skills; patient, customer-focused service.

Responsibilities

• Receive, respond to, troubleshoot, and resolve IT issues for internal customers promptly and professionally.
• Log, monitor, escalate, resolve, and close incidents in the Service Desk system.
• Provide desktop and end-user support, including diagnostics and resolution.
• Install, configure, update, and maintain software, PCs, printers, switches, servers, and related IT equipment.
• Deploy new PCs, manage roll-downs, and maintain asset records and loaners.
• Escalate advanced issues and coordinate with vendors and Purchasing for procurement.
• Support onboarding, training, and manufacturing systems; ensure compliance with policies.
• Collaborate with IT teams to prioritize and address requirements.

Skills

English communication

Analytical thinking

Customer-focused service

Troubleshooting

Education

Bachelor's degree in Computer Science/IT with MCP/MCSA/MCSE/MCITP/CCNA or ITIL

Tools

Dell Servers

VxRail

Nutanix

Cisco 9300 switches

VOIP (Cisco)

Access Points

Printer/MFD configuration

Job description

Advanced Energy provides comprehensive IT support, covering hardware, software, network, and server issues for internal users, including desktops, laptops, and mobile devices. The role includes Level 2/3 support for AE infrastructure and close collaboration with the IT Manager.

The successful candidate will perform incident management, asset control, and vendor coordination while ensuring policy compliance and high service quality across the organization.