IT End User Support Analyst I

Conduent; Cebu City; On-site; PHP 223,200 - 379,440; Full time

Job summary

Conduent in Cebu City is seeking an onsite IT support professional to provide end-user support, install and configure software and hardware, and manage local desk-side services. You will handle onsite troubleshooting and collaborate with stakeholders to resolve issues swiftly.

The role emphasizes following established procedures, self-guided work when appropriate, and contributing to project outcomes without supervisory responsibilities. Training provided as needed.

Qualifications

• College or university degree required or equivalent work experience.
• Ability to perform routine end-user support tasks following established procedures.
• Receives instruction and guidance from others as needed.

Responsibilities

• Provides onsite end-user support.
• Installs applications and configures hardware.
• Manages hardware/software installations and troubleshooting.
• Provides onsite desktop support leadership to local staff when needed.
• Manages site-level inventory and local ticket queue.
• Escalates outages or problems impacting production.
• Ensures tickets are assigned and resolved within defined timeframes.
• Performs other duties as assigned.

Skills

Problem solving

Interpersonal skills

Communication

Self-motivation

End-user support

Education

Bachelor's degree

Tools

Ticketing system

Hardware installation

Remote support tools

Job description

Job Track Description

• Requires formal education and relevant expertise in a professional, sales, or technical area.
• Performs technical-based activities.
• Contributes to and manages projects.
• Uses deductive reasoning to solve problems and make recommendations.
• Interfaces with and influences key stakeholders.
• Leverages previous knowledge and expertise to achieve results.
• Ability to complete work self-guided.
• College or university degree required or equivalent work experience, providing exposure to fundamental theories and concepts.

General Profile

• Performs routine assignments.
• Develops skills by performing structured work assignments.
• Uses existing procedures to solve routine or standard problems.
• Receives instruction, guidance, and direction from others.

Functional Knowledge

• Requires a conceptual understanding of theories, practices, and procedures.

Business Expertise

• Applies general knowledge of business developed through education or previous experience.

Impact

• Has a limited impact on own work team.
• Follows standardized procedures and practices to achieve objectives and meet deadlines.

Leadership

• No supervisory responsibilities.
• Responsible for developing technical contributions.

Problem Solving

• Uses existing procedures to solve standard problems.
• Examines information and standard practices to make judgments.

Interpersonal Skills

• Exchanges information and ideas effectively.
• Ask questions and checks for understanding.

Responsibility Statements

• Provides onsite end-user support.
• Installs applications.
• Manages hardware/software installations and troubleshooting.
• Provides onsite smart hand support to other technical towers as needed.
• Installs and Configures new hardware.
• Manages site-level inventory.
• Manages ticket queue for local support requests.
• Escalates systems outages or problems that are impacting production.
• Leads local onsite desktop support members.
• Validates that tickets are being assigned and worked in appropriate timeframes.
• Performs other duties as assigned.
• Complies with all policies and standards.