IT Support Analyst (Associate to Senior Level) | 14th Month Pay Guaranteed!

HRTx Inc; Makati; On-site; PHP 240,000 - 360,000; Full time

Job summary

HRTx Inc in Makati is seeking an IT Support Specialist to troubleshoot hardware, software, and network issues for internal users. This full-time onsite role offers a path to hybrid setup depending on business needs.

You will monitor incidents, assist in deployment and configuration of IT systems, and collaborate with vendors and business teams to resolve technical concerns while maintaining documentation and knowledge base articles.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field.
• At least 1 year of relevant IT support experience.
• Knowledge of troubleshooting practices, operating systems, hardware, software applications, and basic network concepts.
• Familiarity with IT service management practices, ticketing systems, and enterprise applications; experience supporting accounting or audit-related applications is an advantage.
• Strong customer service, analytical, communication, and problem-solving skills, with the ability to manage multiple priorities in a professional services environment.

Responsibilities

• Provide technical support and troubleshooting for hardware, software, applications, and IT-related issues reported by users.
• Monitor, analyze, and resolve service requests, incidents, and technical concerns while ensuring timely and effective resolution.
• Assist in the installation, configuration, maintenance, and support of IT systems, applications, and user access requirements.
• Collaborate with internal IT teams, vendors, and business users to escalate and resolve issues.
• Maintain accurate documentation of incidents, solutions, procedures, and knowledge base materials while supporting continuous improvement of IT support processes.

Skills

Troubleshooting

Customer service

Communication

Multi-tasking

Education

Bachelor's degree in Computer Science/IT/Information Systems or related field

Tools

ITSM tools

Ticketing systems

Enterprise applications

Job description

Work Setup: Monday to Friday (8:30 AM - 6:00 PM) | Full Onsite (Possibility of a hybrid setup)
Industry: Auditing Firm
Location: Makati

Key Responsibilities:

• Provide technical support and troubleshooting assistance for hardware, software, applications, and IT-related issues reported by users.
• Monitor, analyze, and resolve service requests, incidents, and technical concerns while ensuring timely and effective resolution.
• Assist in the installation, configuration, maintenance, and support of IT systems, applications, and user access requirements.
• Collaborate with internal IT teams, vendors, and business users to escal...
• Maintain accurate documentation of incidents, solutions, procedures, and knowledge base materials while supporting continuous improvement of IT support processes.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field.
• At least 1 year of relevant experience in IT support, service desk, application support, or a related technology role.
• Knowledge of troubleshooting practices, operating systems, hardware, software applications, and basic network concepts.
• Familiarity with IT service management practices, ticketing systems, and enterprise applications; experience supporting accounting or audit-related applications is an advantage.
• Strong customer service, analytical, communication, and problem-solving skills, with the ability to manage multiple priorities in a professional services environment.