IT Support Analyst (Associate to Senior Level) | 14th Month Pay Guaranteed!

HRTx Inc.; Makati; On-site; PHP 279,000 - 446,000; Full time

Job summary

HRTx Inc. in Makati seeks an IT Support Specialist to provide technical assistance for hardware, software, and applications. You will troubleshoot user issues, monitor requests, and document solutions to help build a reliable knowledge base.

Candidate should have a Bachelor's degree in Computer Science or related field and at least 1 year of IT support experience. The role is full-time and on-site with potential hybrid arrangements.

Qualifications

• Bachelor's degree in CS/IT or related field.
• 1+ year IT support, service desk, or related role.
• Knowledge of OS, hardware, software and basic networks.
• Experience with ticketing systems and enterprise apps is a plus.

Responsibilities

• Provide technical support and troubleshooting for hardware, software, and IT issues.
• Monitor and resolve service requests and incidents with timely communication.
• Assist in installation, configuration, and maintenance of IT systems and user access.
• Collaborate with internal teams, vendors, and users to escalate complex issues.
• Maintain documentation of incidents, solutions, and knowledge base materials.

Skills

Customer service

Analytical

Communication

Problem-solving

Multitasking

Education

Bachelor's degree in Computer Science or related field

Tools

ITSM concepts

Ticketing systems

Enterprise applications

Job description

Work Setup: Monday to Friday (8:30 AM - 6:00 PM) | Full Onsite (Possibility of a hybrid setup)
Industry: Auditing Firm
Location: Makati

Key Responsibilities:

• Provide technical support and troubleshooting assistance for hardware, software, applications, and IT-related issues reported by users.
• Monitor, analyze, and resolve service requests, incidents, and technical concerns while ensuring timely and effective resolution.
• Assist in the installation, configuration, maintenance, and support of IT systems, applications, and user access requirements.
• Collaborate with internal IT teams, vendors, and business users to escalate and resolve complex technical issues.
• Maintain accurate documentation of incidents, solutions, procedures, and knowledge base materials while supporting continuous improvement of IT support processes.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field.
• At least 1 year of relevant experience in IT support, service desk, application support, or a related technology role.
• Knowledge of troubleshooting practices, operating systems, hardware, software applications, and basic network concepts.
• Familiarity with IT service management practices, ticketing systems, and enterprise applications; experience supporting accounting or audit-related applications is an advantage.
• Strong customer service, analytical, communication, and problem-solving skills, with the ability to manage multiple priorities in a professional services environment.