IT Support Analyst

RONIN International; Metro Manila; Hybrid; PHP 420,000 - 660,000; Full time

Job summary

RONIN International, a global market research firm, seeks an experienced IT Support Analyst in Makati City. The role provides day-to-day technical support to colleagues in the Philippines and APAC, ensuring access to equipment, systems and services needed to work effectively.

You will troubleshoot across Windows 10/11, Microsoft 365, cloud platforms, and network connectivity, with opportunities to work with Jira, Confluence and other tools in a diverse international environment.

Qualifications

• 3+ years of IT support, helpdesk or service desk experience.
• Experience with Microsoft 365 apps: Teams, SharePoint, OneDrive, Intune.
• Experience with Microsoft Entra ID: user administration, MFA, SSO, conditional access.
• Strong troubleshooting across Windows, hardware, software, and connectivity.

Responsibilities

• Provide first- and second-line IT support for hardware, software, Windows, Microsoft 365 and connectivity issues.
• Troubleshoot and resolve technical issues for on-site and remote users via email, phone, Teams and ticketing systems.
• Administer Microsoft 365, Entra ID, user accounts, licences, security groups and access permissions.
• Manage IT onboarding and offboarding, including equipment setup and account provisioning.
• Conduct IT inductions and guide employees on systems and security policies.
• Maintain IT asset inventories and software licences; coordinate procurement and disposal.
• Liaise with ISPs and external vendors to resolve connectivity issues.
• Provide first-line technical support to clients when required.

Skills

IT support

Microsoft 365

Entra ID

Windows 10/11 troubleshooting

Azure/AWS

English communication

Education

Bachelor's degree in IT or Computer Science or equivalent

Tools

Jira

Jira Service Management

Confluence

Windows Server

Linux

Job description

Job Description

Location: Makati City, Philippines

Work Arrangement: Office-based, with support for remote users across APAC

Experience Level: Minimum 3 years of relevant IT support experience

About RONIN International

RONIN International is a global market research company providing high-quality data collection services to research agencies worldwide. We specialise in reaching business-to-business (B2B), opinion former and healthcare audiences across international markets.

We are looking for an experienced and customer-focused IT Support Analyst to join our team in Makati City. In this role, you will provide day-to-day technical support to colleagues in the Philippines and across the Asia-Pacific (APAC) region, helping ensure that our employees have the equipment, systems and access they need to work effectively.

This is an excellent opportunity for an IT professional who enjoys troubleshooting, supporting users across different locations and working with a range of business technologies in an international environment.

Job Requirements

Required Skills and Experience

• At least 3 years of experience in IT support, helpdesk or service desk roles, supporting both on-site and remote users.

• Hands-on experience with Microsoft 365, including Teams, SharePoint, OneDrive and Intune.
• Experience with Microsoft Entra ID, including user administration, MFA, SSO and conditional access.
• Strong troubleshooting skills across Windows 10/11, hardware, software and network connectivity.
• Familiarity with cloud platforms such as Microsoft Azure or AWS.
• Good written and verbal English communication skills.
• Strong problem-solving, customer service and organisational skills, with the ability to work independently and support international teams.

Desirable Qualifications

• Experience with Jira, Jira Service Management and Confluence.
• Exposure to BPO, contact centre or international business environments.
• Familiarity with Windows Server, Linux and contact centre technologies.
• A bachelor's degree in IT, Computer Science or a related field, or equivalent practical experience.

If you are a proactive IT professional who enjoys troubleshooting and helping people, we'd love to hear from you.

Job Responsibilities

Key Responsibilities

• Provide first- and second-line IT support for hardware, software, Windows, Microsoft 365 and connectivity issues.
• Troubleshoot and resolve technical issues for on-site and remote users through email, phone, Microsoft Teams and ticketing systems.
• Administer Microsoft 365, Microsoft Entra ID, user accounts, licences, security groups and access permissions.
• Manage IT onboarding and offboarding, including equipment setup, account provisioning, access removal and hardware recovery.
• Conduct IT inductions and guide employees on company systems, applications and security policies.
• Maintain IT asset inventories and software licence records, and coordinate hardware procurement and disposal.
• Liaise with internet service providers and external vendors to resolve technical and connectivity issues.
• Provide first-line technical support to clients when required.