IT Support Analyst - APAC

Texaport; Manila; On-site; PHP 250,000 - 380,000; Full time

Job summary

Texaport is seeking a help desk technician based in the Philippines to support its growing APAC client base with 24/7 coverage. The role requires addressing user inquiries, diagnosing hardware and software problems, and providing timely updates.

You will follow established help desk processes and maintain clear ticket logs to ensure consistent support quality. Ideal candidates live in the Philippines and can deliver responsive, professional assistance, escalating when needed while maintaining

Qualifications

• Respond to requests for technical assistance via ticket.
• Diagnose and resolve technical hardware and software issues.
• Research questions using available information and resources.
• Take ownership of users' queries, follow up on the status and communicate promptly.
• Follow standard help desk procedures.
• Log all help desk interactions.

Responsibilities

• Respond to requests for technical assistance via ticket
• Diagnose and resolve technical hardware and software issues
• Research questions using available information and resources
• Take ownership of users' queries, follow up on the status on behalf of the user, and communicate promptly
• Follow standard help desk procedures
• Log all help desk interactions

Skills

Troubleshooting

Ticketing

Hardware

Software

Communication

Ownership

Education

Diploma or degree in IT

Tools

Remote support tools

Research databases

Job description

Job description

Only individuals living in the Philippines, please.

Texaport is a UK-based MSP serving businesses globally.

The company has been trading for over 12 years and is headquartered in Edinburgh, United Kingdom. It is expanding its offering globally and is looking to provide 24/7 cover to its clients. With a growing client base in the APAC region, it is now time to secure local Technicians to support this user base.

Job Requirements

• Respond to requests for technical assistance via ticket
• Diagnose and resolve technical hardware and software issues
• Research questions using available information and resources
• To take ownership of users' queries, follow up on the status on behalf of the user, and communicate promptly
• Follow standard help desk procedures
• Log all help desk interactions