IT Support Analyst

HRTX; Makati; Hybrid; PHP 279,000 - 424,000; Full time

Job summary

HRTX in Makati is seeking an IT Support/Service Desk professional to handle hardware, software, and application issues for users. The role covers incident resolution, system maintenance, and user access management in a hybrid onsite environment.

The ideal candidate will have a Bachelor's degree in CS/IT and at least 1 year of IT support experience, with strong troubleshooting, communication, and customer service skills to manage multiple priorities in a professional services setting.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field.
• At least 1 year of relevant experience in IT support, service desk, application support, or a related technology role.
• Knowledge of troubleshooting practices, operating systems, hardware, software applications, and basic network concepts.
• Familiarity with IT service management practices, ticketing systems, and enterprise applications; experience supporting accounting or audit-related applications is an advantage.
• Strong customer service, analytical, communication, and problem-solving skills, with the ability to manage multiple priorities in a professional services environment.

Responsibilities

• Provide technical support and troubleshooting assistance for hardware, software, applications, and IT-related issues reported by users.
• Monitor, analyze, and resolve service requests, incidents, and technical concerns while ensuring timely and effective resolution.
• Assist in the installation, configuration, maintenance, and support of IT systems, applications, and user access requirements.
• Collaborate with internal IT teams, vendors, and business users to escalate and resolve complex technical issues.
• Maintain accurate documentation of incidents, solutions, procedures, and knowledge base materials while supporting continuous improvement of IT support processes.

Skills

Customer service

Analytical skills

Communication skills

Problem-solving

Education

Bachelor's degree in CS/IT

Tools

Ticketing systems

Enterprise applications

Job description

Work Setup: Monday to Friday | Full Onsite (with the possibility of a hybrid setup) | Night shift may be required
Industry: Auditing Firm
Location: Makati

Key Responsibilities:

• Provide technical support and troubleshooting assistance for hardware, software, applications, and IT-related issues reported by users.
• Monitor, analyze, and resolve service requests, incidents, and technical concerns while ensuring timely and effective resolution.
• Assist in the installation, configuration, maintenance, and support of IT systems, applications, and user access requirements.
• Collaborate with internal IT teams, vendors, and business users to escal and resolve complex technical issues.
• Maintain accurate documentation of incidents, solutions, procedures, and knowledge base materials while supporting continuous improvement of IT support processes.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field.
• At least 1 year of relevant experience in IT support, service desk, application support, or a related technology role.
• Knowledge of troubleshooting practices, operating systems, hardware, software applications, and basic network concepts.
• Familiarity with IT service management practices, ticketing systems, and enterprise applications; experience supporting accounting or audit-related applications is an advantage.
• Strong customer service, analytical, communication, and problem-solving skills, with the ability to manage multiple priorities in a professional services environment.