IT Support

TMAX Construkt, Inc; Mandaue; On-site; PHP 300,000 - 420,000; Full time

Job summary

TMAX Construkt, Inc. in Mandaue City, Cebu is seeking a dedicated IT Support specialist to join our team. This full-time role ensures smooth IT operations and practical user support across hardware, software, and connectivity.

You will diagnose and resolve issues, maintain devices, manage user accounts, perform updates, and train end users on best practices. The ideal candidate has 2–3 years of IT support experience and familiarity with networking and office software.

Qualifications

• 2–3 years of IT support or help desk experience.
• Strong knowledge of Windows and/or macOS, including install and troubleshoot.
• Hardware peripherals management (printers, monitors, keyboards).
• Solid networking basics: TCP/IP, DNS, DHCP, and basic troubleshooting.
• Experience with remote support tools and ticketing systems.
• Proficiency with Microsoft Office and common business software.

Responsibilities

• Provide first-line technical support to end-users via phone, email and in-person.
• Diagnose, troubleshoot and resolve IT problems; document tickets and resolutions.
• Install, configure and maintain computer hardware, peripherals and software.
• Perform routine maintenance: updates, patches and antivirus management.
• Set up and manage user accounts and access rights per policy.
• Provide guidance and training to users on IT systems and best practices.
• Support deployment of new IT infrastructure, systems and apps.
• Monitor network performance and alert on anomalies.
• Maintain accurate records of IT assets, inventory and activities.

Skills

Windows OS

macOS

Printer issues

Networking basics

Remote support tools

Ticketing systems

Microsoft Office

Tools

Remote desktop software

Job description

About the role

We are seeking a dedicated and technically proficient IT Support specialist to join our team at our office in Mandaue City, Cebu. This is a full-time position that plays a crucial role in ensuring the smooth operation of our IT infrastructure and providing exceptional technical assistance to our users. As an IT Support professional, you will be the frontline of our technical support operations, diagnosing and resolving hardware, software and connectivity issues whilst maintaining a high standard of customer service and technical excellence.

Key responsibilities

• Provide first-line technical support to end-users via phone, email and in-person, addressing hardware, software and network-related issues

• Diagnose, troubleshoot and resolve IT problems in a timely and efficient manner, documenting all support tickets and resolutions in the designated system

• Install, configure and maintain computer hardware, peripherals and software applications for users

• Perform routine system maintenance tasks, including software updates, patches and antivirus management

• Set up and manage user accounts, access rights and permissions in accordance with company policies and security protocols

• Provide technical guidance and training to end-users on IT systems, software applications and best practices

• Assist with the deployment and support of new IT infrastructure, systems and applications

• Monitor network performance and alert appropriate personnel to any anomalies or potential issues

• Maintain accurate records of IT assets, inventory and support activities

What we're looking for

• Proven experience of 2-3 years in IT support, help desk services or a similar technical support role

• Strong knowledge of Windows and/or macOS operating systems, including installation, configuration and troubleshooting

• Proficiency in troubleshooting common hardware issues such as printers, monitors, keyboards and peripherals

• Solid understanding of networking concepts including TCP/IP, DNS, DHCP and basic network troubleshooting

• Experience with remote support tools and ticketing systems

• Familiarity with Microsoft Office applications and other common business software

• Excellent problem-solving skills and the ability to work methodically through technical issues

• Strong communication skills with the ability to explain technical concepts in user-friendly terms

• Excellent customer service orientation with patience and professionalism when dealing with end-users

• Ability to manage multiple support requests and prioritise effectively in a fast-paced environment

• Attention to detail and commitment to maintaining high standards of documentation and record-keeping