IT Support Specialist — Frontline Tech Hero

TMAX Construkt, Inc; Mandaue; On-site; PHP 300,000 - 420,000; Full time

Job summary

TMAX Construkt, Inc. in Mandaue City, Cebu is seeking a dedicated IT Support specialist to join our team. This full-time role ensures smooth IT operations and practical user support across hardware, software, and connectivity.

You will diagnose and resolve issues, maintain devices, manage user accounts, perform updates, and train end users on best practices. The ideal candidate has 2–3 years of IT support experience and familiarity with networking and office software.

Qualifications

• 2–3 years of IT support or help desk experience.
• Strong knowledge of Windows and/or macOS, including install and troubleshoot.
• Hardware peripherals management (printers, monitors, keyboards).
• Solid networking basics: TCP/IP, DNS, DHCP, and basic troubleshooting.
• Experience with remote support tools and ticketing systems.
• Proficiency with Microsoft Office and common business software.

Responsibilities

• Provide first-line technical support to end-users via phone, email and in-person.
• Diagnose, troubleshoot and resolve IT problems; document tickets and resolutions.
• Install, configure and maintain computer hardware, peripherals and software.
• Perform routine maintenance: updates, patches and antivirus management.
• Set up and manage user accounts and access rights per policy.
• Provide guidance and training to users on IT systems and best practices.
• Support deployment of new IT infrastructure, systems and apps.
• Monitor network performance and alert on anomalies.
• Maintain accurate records of IT assets, inventory and activities.

Skills

Windows OS

macOS

Printer issues

Networking basics

Remote support tools

Ticketing systems

Microsoft Office

Tools

Remote desktop software

Job description

TMAX Construkt, Inc. in Mandaue City, Cebu is seeking a dedicated IT Support specialist to join our team. This full-time role ensures smooth IT operations and practical user support across hardware, software, and connectivity.

You will diagnose and resolve issues, maintain devices, manage user accounts, perform updates, and train end users on best practices. The ideal candidate has 2–3 years of IT support experience and familiarity with networking and office software.