IT Supervisor, End-User Computing Lead (Onsite)

MicroSourcing; Pasay; On-site; PHP 720,000 - 1,200,000; Full time

Job summary

MicroSourcing in Metro Manila invites applications for an IT Supervisor in the End-User Computing Group. You will oversee the delivery, support, and management of all end-user computing services, leading a team of IT professionals to ensure high service standards.

This onsite, dayshift role focuses on proactive operations, incident resolution, asset management, and process improvements to drive efficiency and user satisfaction.

Qualifications

• Experience leading IT support teams
• Strong knowledge of end-user computing technologies
• Ability to manage multiple priorities in a fast-paced environment

Responsibilities

• Team Leadership & Management: Manage, mentor, and develop the EUCG team to ensure high performance, engagement, and service delivery.
• Technical Support (Level 3): Provide advanced technical support for complex hardware and software issues, ensuring timely and effective resolution.
• End-User Support: Assist users with IT-related requests such as hardware provisioning, software upgrades, and troubleshooting.
• IT Asset Management: Maintain accurate inventory of all IT assets including laptops, desktops, software licenses, and mobile devices.
• Service Delivery & SLA Management: Monitor and ensure SLA commitments are consistently met; provide regular reports to stakeholders.
• 24/7 Support Coverage: Ensure continuous IT support coverage aligned with business requirements.
• Project & Task Execution: Ensure IT projects and activities are delivered on time and according to commitments.
• Process Improvement & Reviews: Conduct regular reviews of EUCG operations to identify gaps and implement improvements.
• Documentation & Reporting: Maintain updated documentation on processes, procedures, and inventory; generate and analyze reports regularly.
• Stakeholder Support & Collaboration: Respond to technical inquiries from internal and external stakeholders and collaborate with IT peers on initiatives.

Job description

MicroSourcing in Metro Manila invites applications for an IT Supervisor in the End-User Computing Group. You will oversee the delivery, support, and management of all end-user computing services, leading a team of IT professionals to ensure high service standards.

This onsite, dayshift role focuses on proactive operations, incident resolution, asset management, and process improvements to drive efficiency and user satisfaction.