IT Supervisor

MicroSourcing; Pasay; On-site; PHP 720,000 - 1,200,000; Full time

Job summary

MicroSourcing in Metro Manila invites applications for an IT Supervisor in the End-User Computing Group. You will oversee the delivery, support, and management of all end-user computing services, leading a team of IT professionals to ensure high service standards.

This onsite, dayshift role focuses on proactive operations, incident resolution, asset management, and process improvements to drive efficiency and user satisfaction.

Qualifications

• Experience leading IT support teams
• Strong knowledge of end-user computing technologies
• Ability to manage multiple priorities in a fast-paced environment

Responsibilities

• Team Leadership & Management: Manage, mentor, and develop the EUCG team to ensure high performance, engagement, and service delivery.
• Technical Support (Level 3): Provide advanced technical support for complex hardware and software issues, ensuring timely and effective resolution.
• End-User Support: Assist users with IT-related requests such as hardware provisioning, software upgrades, and troubleshooting.
• IT Asset Management: Maintain accurate inventory of all IT assets including laptops, desktops, software licenses, and mobile devices.
• Service Delivery & SLA Management: Monitor and ensure SLA commitments are consistently met; provide regular reports to stakeholders.
• 24/7 Support Coverage: Ensure continuous IT support coverage aligned with business requirements.
• Project & Task Execution: Ensure IT projects and activities are delivered on time and according to commitments.
• Process Improvement & Reviews: Conduct regular reviews of EUCG operations to identify gaps and implement improvements.
• Documentation & Reporting: Maintain updated documentation on processes, procedures, and inventory; generate and analyze reports regularly.
• Stakeholder Support & Collaboration: Respond to technical inquiries from internal and external stakeholders and collaborate with IT peers on initiatives.

Job description

Position

IT Supervisor – End-User Computing Group

Location

Two-Ecom, MOA

Work Setup & Shift

Onsite/ Dayshift

Why Join MicroSourcing?

Be part of a dynamic IT environment where you can lead technical teams, drive operational excellence, and support business-critical systems in a fast-paced, global organization.

Role Overview

The IT Supervisor for the End-User Computing Group (EUCG) is responsible for overseeing the delivery, support, and management of all end-user computing services and technologies. This role ensures seamless IT operations, high service standards, and continuous improvement of support processes while leading and developing a team of IT professionals.

Key Responsibilities

• Team Leadership & Management Manage, mentor, and develop the EUCG team to ensure high performance, engagement, and service delivery.
• Technical Support (Level 3) Provide advanced technical support for complex hardware and software issues, ensuring timely and effective resolution.
• End-User Support Assist users with IT-related requests such as hardware provisioning, software upgrades, and troubleshooting.
• IT Asset Management Maintain accurate inventory of all IT assets including laptops, desktops, software licenses, and mobile devices.
• Service Delivery & SLA Management Monitor and ensure SLA commitments are consistently met; provide regular reports to stakeholders.
• 24/7 Support Coverage Ensure continuous IT support coverage aligned with business requirements.
• Project & Task Execution Ensure IT projects and activities are delivered on time and according to commitments.
• Process Improvement & Reviews Conduct regular reviews of EUCG operations to identify gaps and implement improvements.
• Documentation & Reporting Maintain updated documentation on processes, procedures, and inventory; generate and analyze reports regularly.
• Stakeholder Support & Collaboration Respond to technical inquiries from internal and external stakeholders and collaborate with IT peers on initiatives.
• Vendor Coordination Arrange external technical support when issues cannot be resolved internally.
• Security & Compliance Ensure user access and system security are maintained in line with company policies.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our Commitment to 100% YOU

At MicroSourcing, we believe our strength lies in our people's diversity and talent. We foster an inclusive culture that embraces individuals of all backgrounds, perspectives, and experiences.

Equality isn't just a statement—it's our commitment. We celebrate your authentic self and value your contribution to our collective success.

For more information, visit: https://www.microsourcing.com/

Terms & conditions apply