IT Supervisor: Lead Tech Ops & Mentor Team (Flexible)

Intellyx IT solutions; Caloocan; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Health and wellness programmes

Professional development opportunities

Clear career progression

Flexible working arrangements

Job summary

Intellyx IT Solutions in Malabon City, Metro Manila seeks an experienced IT Supervisor to lead and oversee our IT operations, ensuring reliable technology services across the organization. You will mentor the IT team, coordinate with departments and vendors, and drive continuous improvement in system performance and security.

Minimum 5 years in IT with at least 2 years in a supervisory role, strong knowledge of networks, servers, cloud and cybersecurity, and experience with ITIL or similar

Qualifications

• Minimum 5 years in IT support or sysadmin, with at least 2 years in a supervisory role.
• Strong knowledge of network administration, server management, cloud systems and cybersecurity fundamentals.
• Proven experience leading IT teams with strong communication and leadership skills.
• Proficiency with Windows, Linux and macOS environments.
• Experience with helpdesk software, ticketing systems and IT asset management tools.
• Understanding of ITIL or similar IT service management frameworks.
• Excellent problem-solving under pressure with ability to manage multiple priorities.
• Strong organizational and analytical skills.
• Certifications such as CompTIA A+, Network+, Security+, CCNA are desirable.

Responsibilities

• Supervise and manage daily IT operations, including system monitoring, maintenance and troubleshooting across all technology infrastructure.
• Lead and mentor IT team members, providing guidance, support and professional development opportunities.
• Coordinate with internal departments and external vendors to resolve technical issues and minimize downtime.
• Manage IT helpdesk operations, ticket systems and SLAs to maintain quality support standards.
• Oversee hardware and software installations, updates and configurations across the organisation.
• Develop and implement IT policies, procedures and documentation to ensure best practices and regulatory compliance.
• Monitor IT budgets and provide recommendations for cost-effective solutions and technology investments.
• Conduct regular training sessions for staff on IT tools, systems and security protocols.
• Prepare reports on IT performance metrics, system availability and team productivity for management review.
• Ensure data security, backup systems and disaster recovery procedures are maintained and tested regularly.

Skills

Leadership

Communication

Network administration

Server management

Cloud systems

Cybersecurity fundamentals

Windows

Linux

macOS

ITIL

Education

IT certifications (e.g., CCNA, CompTIA A+/Network+/Security+)

Tools

IT helpdesk software

Ticketing systems

IT asset management tools

Documentation tools

Job description

Intellyx IT Solutions in Malabon City, Metro Manila seeks an experienced IT Supervisor to lead and oversee our IT operations, ensuring reliable technology services across the organization. You will mentor the IT team, coordinate with departments and vendors, and drive continuous improvement in system performance and security.

Minimum 5 years in IT with at least 2 years in a supervisory role, strong knowledge of networks, servers, cloud and cybersecurity, and experience with ITIL or similar