IT Specialist (Level 2) - Global MSP Support

Worldwide Logistics Group; Taguig; Sur place; PHP 480 000 - 750 000; Plein temps

Résumé du poste

Worldwide Logistics Group is seeking an experienced IT Specialist (Level 2) to bolster a growing, full-service IT support team supporting a distributed APAC workforce. You will troubleshoot complex issues, mentor junior technicians, and contribute to global IT operations, combining hands-on technical work with developing leadership skills.

You will administer Microsoft 365/Azure AD, manage endpoint deployments, and leverage RMM tools to monitor and optimize performance.

Qualifications

• Minimum of 2 years hands-on MSP or enterprise helpdesk experience.
• At least 2 years administering Microsoft 365 and Azure Active Directory.
• Proven ability to prioritize workloads through an enterprise ticketing/ITSM system.
• Practical experience with endpoint management and remote monitoring (RMM) tools.
• Strong proficiency in installing and configuring operating systems, deploying software packages, and imaging workstations.
• Skilled in PC assembly, hardware diagnostics, and performance optimization.
• Solid understanding of networking concepts including switching, routing, and firewall configuration.
• Excellent written and verbal communication skills in English.

Responsabilités

• Provision, configure, and optimize end-user workstations and peripheral devices for new hires and staff, ensuring security and performance standards.
• Perform advanced OS installations, upgrades, and imaging with automation where possible.
• Administer and maintain users, groups, and permissions in Microsoft 365 and Azure AD.
• Manage hardware and software assets with lifecycle documentation and standards compliance.
• Serve as escalation point for complex technical issues and drive timely resolutions to minimize downtime.
• Utilize an ITSM platform to manage incidents, requests, and changes aligned to SLA objectives.
• Deploy, monitor, and verify system updates and security configurations through N-Able.
• Diagnose and resolve advanced network connectivity and performance issues with infrastructure teams.
• Develop and maintain technical documentation and knowledge base articles.
• Proactively monitor system performance and implement preventative reliability measures.

Connaissances

MSP experience

Enterprise helpdesk

Microsoft 365

Azure Active Directory

Workload prioritization

ITSM ticketing

RMM tools

Endpoint management

OS installation & imaging

Networking concepts

English communication

PC hardware & diagnostics

Outils

N‑Able

Description du poste

Worldwide Logistics Group is seeking an experienced IT Specialist (Level 2) to bolster a growing, full-service IT support team supporting a distributed APAC workforce. You will troubleshoot complex issues, mentor junior technicians, and contribute to global IT operations, combining hands-on technical work with developing leadership skills.

You will administer Microsoft 365/Azure AD, manage endpoint deployments, and leverage RMM tools to monitor and optimize performance.