Level 2 IT Support Engineer – Microsoft 365 Expert (MSP)

Teamified; Quezon City; Remote; PHP 480,000 - 720,000; Full time

Benefits offered by this job

Health insurance

Remote-friendly

Professional development budget

Job summary

Teamified is seeking a Level 2 IT Support Engineer to deliver advanced technical support to clients, manage Microsoft 365 and AD environments, and assist with security and infrastructure operations.

This role requires strong technical expertise, clear English communication, and the ability to work independently while collaborating with the team and engaging with clients in a professional, remote-friendly setup.

Qualifications

• Experience in Level 2 IT Support or Help Desk, preferably MSP.
• Hands-on with Active Directory, Hosted Exchange, and Microsoft 365.
• Strong English communication, written and verbal.
• Ability to manage multiple tickets and priorities.
• Experience using MS Teams for collaboration.

Responsibilities

• Provide Level 2 support for escalated tickets with documentation.
• Troubleshoot AD, Hosted Exchange, M365, and networking issues.
• Administer and secure Microsoft 365 environments.
• Maintain AD users, groups, permissions, and directory services.
• Escalate to Level 3 when needed and liaise with clients.

Skills

Level 2 Support

Customer-facing

Troubleshooting

Independent work

English comms

Windows support

Tools

MS Teams

Helpdesk ticketing

Job description

Teamified is seeking a Level 2 IT Support Engineer to deliver advanced technical support to clients, manage Microsoft 365 and AD environments, and assist with security and infrastructure operations.

This role requires strong technical expertise, clear English communication, and the ability to work independently while collaborating with the team and engaging with clients in a professional, remote-friendly setup.