IT Specialist

IKEA; Mandaue; On-site; PHP 300,000 - 500,000; Full time

Benefits offered by this job

Annual leave

Medical and Dental

Family & Community leave

Co-worker discount

Subsidized meals

Bonus program

Full training and inductions

Job summary

IKEA Philippines is seeking a Store IT Support specialist to perform day-to-day IT operations in the store, ensuring high availability, performance and security of IT systems. You will handle incidents, requests and coordinate with vendors as needed.

The role covers system testing, backups, patching, and compliance, supporting super users and maintaining hardware, software licenses and documentation. Experience in a retail environment with Navision/LS Retail and SQL is preferred.

Qualifications

• Diploma in IT-related field or equivalent.
• Minimum 3 years in IT support or store IT operations.
• Experience supporting super users, system testing and incident handling.
• Experience in Service Desk operations, monitoring, backup/restore, patching and malware protection.
• Retail IT environment experience with Navision, LS Retail, POS, CRM and SQL databases.

Responsibilities

• Perform day-to-day IT operations and store IT support to ensure high availability, performance and security of IT systems.
• Investigate, troubleshoot, communicate with store users and resolve incidents and service requests.
• Support IT audits, compliance reviews, and local store IT project activities within scope and budget.
• Coordinate with vendors for on-site work during rebuilds or relocations and maintain documentation.

Skills

IT support

Retail IT experience

System testing

Backup and restore

Malware protection

Education

Diploma in Computer Science or Information Technology

Tools

Microsoft Navision

LS Retail

POS

CRM

SQL databases

Job description

IKEA is the world’s largest home furnishing retailer with 460 stores across more than 60 countries. IKEA Philippines is part of Ikano Retail, one of 12 IKEA franchisees and the only one owned by the family of Ingvar Kamprad, who founded IKEA in 1943. IKEA Philippines creates a better everyday life by offering a wide range of well-designed, functional home furnishing products at prices so low, that as many people as possible can afford them. Ikano Philippines Inc. owns and operates the country’s first and the largest IKEA in the world – IKEA Pasay City – which offers an omnichannel shopping experience. To learn more, visit IKEA.ph

Job Description

You perform day-to-day IT operations and support activities in the store ensuring that IT systems perform with high availability, performance and security. You investigate, trouble‑shoot, follow up and communicate with store users on their IT support incidents and service requests with resolution, closure, work‑around and escalation. You perform Store IT support according to IT policies, standards and SOPs. You support IT audit, compliance and security reviews & assessments. You support implementation of local Store IT project activities within planned scope, schedule and budgets. You support Store super users in testing, training, implementation and upgrade of Store IT systems incl. associated technical documentation. You support and coordinate with SO IT in system security patches and anti-virus updates on Store IT systems on need basis. You maintain inventory records of hardware, software license and support contracts. You support IT hardware, software, license and subscription compliance through physical checks and tools (Service Desk and SCCM). You coordinate on-site work with authorized vendors during rebuild, relocations or repairs. You support SO IT and Store BN in IT budget preparation and contract renewal of Store IT hardware, software licenses, application support, subscription & other IT services procurement with due diligence. You support system & data backup, recovery procedures to ensure effective and timely recovery of business data & IT services in the event of an emergency or disaster situation. 2 You provide IT support to Shopping Centre (e.g. Damansara/ IPC; Tebrau/ Toppen), wherever applicable. You provide standby weekend & after office support if required or rostered.

Qualifications

• You possess a diploma in an IT-related professional discipline, such as Computer Science or Information Technology.
• You have a minimum of 3 years of experience in an IT support role.
• You have practical knowledge and experience in supporting super users, system support, and system testing.
• You have practical experience in IT support, including Service Desk operations, system monitoring, backup and restore, patching, and malware protection.
• You have IT support experience in a retail environment, including Microsoft Navision, LS Retail, POS, CRM, and SQL databases.

Additional Information

We offer many benefits at IKEA other than just having the opportunity to work for a global company! Along with a focus on your personal and career development goals and being a part of an inclusive culture driven by values, you will be entitled to great initiatives including Annual leave, Medical and Dental, Family & Community leave, Co-worker discount, subsidized meals, Bonus program, full training and inductions.

This role requires flexibility in work hours, depending on store operational requirements.