IT Specialist

Pandr Outsourcing; Legazpi; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

HMO coverage with dependent benefits

21 leave credits

Great Place to Work Certified

Career advancement opportunities

Job summary

Pandr Outsourcing is seeking an IT Specialist to drive AI and automation initiatives while delivering robust IT support and development across applications and integrations. You will work with the IT Manager to modernize tools, dashboards, and internal systems.

Ideal candidates have 1–2 years in IT or relevant projects, strong Java/PHP/JS skills, and a passion for emerging tech. Join a dynamic BPO environment focused on practical tech solutions and continuous learning.

Qualifications

• Bachelor’s degree in IT/CS/SE or related field.
• 1–2 years in IT support, software development, automation, or related technical role.
• Fresh graduates with strong technical portfolios welcome.
• Knowledge of Java, PHP, HTML, CSS, and JavaScript.

Responsibilities

• Develop and maintain AI and automation solutions including chatbots and internal tools.
• Assist backend development and system integration across APIs/databases.
• Provide day-to-day IT support for software, hardware, and network issues.
• Document IT processes and automation workflows; ensure proper testing and deployment.

Skills

Java

PHP

HTML

CSS

JavaScript

APIs

MySQL

PostgreSQL

Debugging

Documentation

AI interest

Automation

Networking basics

Education

Bachelor’s degree in IT/CS/SE

Tools

Git/GitHub

React

Laravel

Spring Boot

Node.js

AWS

Azure

GCP

Job description

IT SPECIALIST

We are looking for a proactive and tech-driven IT Specialist with a strong interest in AI, automation, and emerging technologies. This role combines IT support, software development, system integration, and automation, making it ideal for someone who wants to grow their technical skills while contributing to AI-driven projects within a dynamic BPO environment.

Role Overview

The successful candidate will work closely with the IT Manager and other departments to identify opportunities for automation, develop practical technology solutions, and provide reliable day-to-day IT support.

Key Responsibilities

AI & Automation

• Develop and maintain AI and automation solutions, including chatbots, data tools, internal applications, and workflow automations.
• Identify repetitive or manual processes that can be improved through automation and technology.
• Collaborate with the IT Manager and other departments to plan and implement automation initiatives.
• Stay updated on emerging AI tools and technologies and recommend solutions that can improve business operations.

Software Development & System Integration

• Assist with backend development and system integration across applications, APIs, and databases.
• Develop and maintain dashboards, knowledge systems, internal tools, and web applications using Java, PHP, HTML, CSS, and JavaScript.
• Support API integrations and ensure reliable connectivity between systems and applications.
• Assist with testing, debugging, deployment, and ongoing maintenance of software and automation projects.
• Ensure new systems and tools are stable, properly tested, and documented before deployment.

IT Support & Troubleshooting

• Provide technical support for software, hardware, and system-related issues.
• Troubleshoot computer, application, and basic network problems.
• Assist with workstation setup, software installation, system configuration, and user support.
• Apply strong analytical and debugging skills to diagnose and resolve technical issues.

Documentation & Process Improvement

• Maintain accurate documentation for IT processes, development projects, automation workflows, system configurations, and troubleshooting procedures.
• Support continuous improvement of internal systems and technology processes.
• Work collaboratively with internal teams to understand technical requirements and deliver practical solutions.

RequirementsQualifications

• Bachelor’s degree in Information Technology, Computer Science, Software Engineering, or a related field.
• 1-2 years of experience in IT support, software development, automation, or a related technical role.
• Fresh graduates with strong technical portfolios or relevant project experience are welcome to apply.
• Basic to intermediate knowledge of:
  • Java
  • PHP
  • HTML
  • CSS
  • JavaScript
• Familiarity with MySQL, PostgreSQL, or other relational databases.
• Understanding of APIs and system integration.
• Basic knowledge of networking, computer troubleshooting, and system administration.
• Strong analytical, problem-solving, debugging, and documentation skills.
• Strong interest in AI, automation, and emerging technologies.
• Willingness to continuously learn and develop skills across both IT infrastructure and software/AI development.

Preferred Skills

• Experience with Git/GitHub or other version control systems.
• Exposure to development frameworks such as React, Laravel, Spring Boot, or Node.js.
• Experience working with AWS, Microsoft Azure, Google Cloud, or other cloud platforms.
• Knowledge of AI tools, automation platforms, or chatbot development.
• Exposure to machine learning, prompt engineering, or AI-assisted development.
• Experience with chatbot platforms such as Botpress, Dialogflow, or similar tools.
• Experience developing internal tools, dashboards, workflow automations, or business applications.

Ideal Candidate

• Proactive and curious about new technologies.
• Comfortable working across both IT support and development.
• Interested in exploring how AI and automation can solve business problems.
• A strong troubleshooter who can investigate issues independently.
• Organized and capable of maintaining clear technical documentation.
• Willing to learn new technologies and take ownership of projects.
• Able to communicate effectively and collaborate with both technical and non-technical teams.

Benefits

Why Join Us?

• Healthy, supportive, and conducive work environment (Great Place to Work Certified for five consecutive years!)
• Work with an innovative company delivering cutting-edge solutions across multiple industries
• Lead a team in a fast-paced, high-growth environment
• Competitive salary with opportunities for career advancement
• Collaborative, forward-thinking work culture
• 21 leave credits plus all client-based holidays
• HMO coverage with dependent benefits
• Exposure to world-class leadership from both local and international supervisors