IT Specialist

CASTO TRAVEL PHILIPPINES, INC.; Cebu City; On-site; PHP 240,000 - 420,000; Full time

Job summary

Casto Travel Philippines, Inc. is seeking an IT Specialist to keep our technology, systems, and users running smoothly in Cebu City. You will support hardware, software, networks, and IT infrastructure while helping users and onboarding new staff.

The role requires a Bachelor’s degree and 1–4 years in IT support or related fields, with on-site, shift-based work. Strong troubleshooting and communication skills are essential.

Qualifications

• Bachelor’s/College Degree in Computer Science, Information Technology, or an equivalent field
• 1–4 years of IT Support, Network/System Administration, Database Administration, or related field
• Proven experience as an IT Support Specialist or similar role
• Strong technical troubleshooting and problem-solving skills
• Basic understanding of networking concepts, protocols, and devices
• Experience with Windows 7, 8, 10, and 11
• Knowledge of Windows Server, Internet Security, Avaya, and Fortinet Firewall
• Familiarity with Vuesion is an advantage
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users
• Strong organizational skills and attention to detail
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Ability to work independently and effectively as part of a team
• IT certifications such as CompTIA A+, MCSA, TESDA NC II, or ITIL Foundation are a plus
• Flexible and willing to support various IT and departmental requirements
• Willing to work full-time on-site
• Willing to work on a shifting schedule

Responsibilities

• Responding to user inquiries and providing timely technical support through email, phone, and in-person assistance
• Diagnosing and resolving hardware, software, and network issues to minimize disruption to business operations
• Installing, configuring, and maintaining desktops, laptops, printers, scanners, handheld devices, software, and other IT peripherals
• Setting up new user accounts and supporting employee onboarding, including IT resources and access permissions
• Troubleshooting technical issues and collaborating with IT team members to resolve complex concerns
• Escalating issues to the appropriate team or support level when necessary
• Maintaining accurate records of technical issues, resolutions, and user requests through the help desk ticketing system
• Monitoring and maintaining IT hardware and software inventory
• Ensuring IT assets are properly documented, tracked, and accounted for
• Assisting with the implementation and rollout of IT projects and initiatives
• Providing technical guidance and basic training to end-users to help them effectively utilize company IT resources
• Supporting and maintaining network and system infrastructure
• Assisting with IT security measures and ensuring compliance with company IT policies and security guidelines
• Helping safeguard company systems and information against potential security threats
• Staying updated on emerging IT trends, technologies, and best practices
• Identifying opportunities to improve IT support processes and overall user experience
• Collaborating with other departments to address technology-related concerns and support business operations
• Performing other IT-related duties and responsibilities as assigned

Skills

IT Support

Networking basics

Troubleshooting

Communication skills

Teamwork

Independent work

On-site support

Shift work

Hardware knowledge

Education

Bachelor’s degree in CS/IT

Tools

Windows 7/8/10/11

Windows Server

Avaya

Fortinet Firewall

Vuesion

Job description

Ready to Make Technology Work Better?

Join Casto as an IT Specialist and play an essential role in keeping our technology, systems, and users running smoothly. If you enjoy solving technical problems, supporting users, and working with hardware, software, networks, and IT infrastructure, we want you on our team!

We're Looking for Someone With:

• Bachelor’s/College Degree in Computer Science, Information Technology, or an equivalent field
• 1–4 years of experience in IT Support, Network/System Administration, Database Administration, or a related field
• Proven experience as an IT Support Specialist or similar role
• Strong technical troubleshooting and problem-solving skills
• Basic understanding of networking concepts, protocols, and devices
• Experience with Microsoft Windows 7, 8, 10, and 11
• Knowledge of Windows Server, Internet Security, Avaya, and Fortinet Firewall
• Familiarity with Vuesion is an advantage
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users
• Strong organizational skills and attention to detail
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Ability to work independently and effectively as part of a team
• IT certifications such as CompTIA A+, MCSA, TESDA NC II, or ITIL Foundation are a plus
• Flexible and willing to support various IT and departmental requirements
• Willing to work full-time on-site
• Willing to work on a shifting schedule

Your Role Includes:

• Responding to user inquiries and providing timely technical support through email, phone, and in-person assistance
• Diagnosing and resolving hardware, software, and network issues to minimize disruption to business operations
• Installing, configuring, and maintaining desktops, laptops, printers, scanners, handheld devices, software, and other IT peripherals
• Setting up new user accounts and supporting employee onboarding, including IT resources and access permissions
• Troubleshooting technical issues and collaborating with IT team members to resolve complex concerns
• Escalating issues to the appropriate team or support level when necessary
• Maintaining accurate records of technical issues, resolutions, and user requests through the help desk ticketing system
• Monitoring and maintaining IT hardware and software inventory
• Ensuring IT assets are properly documented, tracked, and accounted for
• Assisting with the implementation and rollout of IT projects and initiatives
• Providing technical guidance and basic training to end-users to help them effectively utilize company IT resources
• Supporting and maintaining network and system infrastructure
• Assisting with IT security measures and ensuring compliance with company IT policies and security guidelines
• Helping safeguard company systems and information against potential security threats
• Staying updated on emerging IT trends, technologies, and best practices
• Identifying opportunities to improve IT support processes and overall user experience
• Collaborating with other departments to address technology-related concerns and support business operations
• Performing other IT-related duties and responsibilities as assigned

Ready to put your technical skills to work? Join Casto as an IT Specialist and help keep our people, systems, and technology connected and running smoothly!