Technical Support Specialist

CASTO TRAVEL PHILIPPINES, INC.; Muntinlupa; Hybrid; PHP 450,000 - 750,000; Full time

Benefits offered by this job

Full on-site or Hybrid work setup

Job summary

CASTO TRAVEL PHILIPPINES, INC. is seeking a Technical Operations Support Specialist to ensure seamless operation of our travel technology, booking systems, and platforms.

You will provide frontline technical assistance to OBT and Concur clients, and help keep travel processes running smoothly. The role demands hands-on CRS/GDS experience, Concur configuration, and strong problem-solving in a fast-paced environment.

Qualifications

• Bachelor’s degree in Tourism or equivalent required.
• 3+ years in corporate travel or call center operations.
• Strong CRS/GDS experience with Concur, Apollo, or Sabre.
• Hands-on experience configuring Online Booking Tools (OBT).
• Experience in Travel Management Company environments.
• Proficient with MS Outlook, Office, Salesforce.

Responsibilities

• Provide technical and online support for OBT and Concur clients.
• Configure travel rules, policies, and supplier rates.
• Retrieve and distribute travel reports for management review.
• Troubleshoot traveler profiles and Sabre synchronization.
• Assist with Concur bookings, changes, cancellations, and accounts.
• Support onboarding of new Concur clients and integrations.

Skills

Corporate travel experience

Call center operations

Customer service

Decision making

Technical troubleshooting

GDS/CRS experience

Concur experience

Policy/configuration

Education

Bachelor’s degree in Tourism

Tools

GDS/CRS systems

Concur

Sabre

Apollo

Genesys

Atriis

Umbrella Faces

Magnatech

Monday.com

Job description

Ready to Power Seamless Travel Technology?

Join Casto as a Technical Operations Support Specialist and play a key role in keeping our clients’ travel technology, booking systems, and technical platforms running smoothly. If you have a strong background in corporate travel, GDS/CRS systems, Concur, online booking tools, and technical troubleshooting, we want you on our team!

We're Looking for Someone With:

• 3+ years of experience in corporate travel accounts and/or call center operations with High level customer service orientation and decision-making skills
• Bachelor’s/College Degree in Tourism or an equivalent field
• Strong CRS/GDS experience, preferably with Concur, native Apollo, or Sabre
• Hands-on experience managing and configuring Online Booking Tools (OBT)
• Background in corporate travel or within a Travel Management Company (TMC) environment
• Strong technical troubleshooting, analytical, and decision-making skills
• Experience with Concur configuration, implementation, traveler profiles, travel policies, and approval workflows
• Familiarity with tools such as Genesys, Atriis, Umbrella Faces, Magnatech.
• Experience using Monday.com or similar workflow/ticketing platforms
• Strong understanding of booking, ticketing, profile, synchronization, and integration issues
• High attention to detail and commitment to data accuracy and integrity
• Excellent communication and cross-functional collaboration skills
• Strong organizational, multitasking, and problem-solving abilities
• Customer service-oriented with a proactive approach to resolving issues
• Ability to work independently and effectively within a team
• Proficiency in Microsoft Outlook, Microsoft Office, Salesforce, and other computer applications
• Flexibility to work on shifting schedules

Your Role Includes:

• Providing technical and online support for OBT and Concur clients
• Configuring travel rules, travel classes, policy restrictions, booking messages, and supplier rates for air, hotel, and car bookings
• Applying hotel and car discounts, including negotiated corporate and property-specific rates
• Retrieving and distributing travel reports for management review
• Creating custom fields for user and trip-level data tracking
• Troubleshooting traveler profile errors, Sabre synchronization issues, and booking errors
• Assisting clients with Concur bookings, modifications, cancellations, and account-related concerns
• Processing new profiles, terminations, data purging, account unlocks, password resets, and profile updates
• Investigating merchant charge alerts, credit mismatches, and other booking-related issues
• Managing Form of Payment (FOP) synchronization and GDS profile integration
• Reviewing Sabre GDS logs and PNR history to identify and resolve booking and ticketing issues
• Submitting and monitoring support cases with SAP Concur
• Assisting users with MFA setup and access-related concerns
• Supporting the implementation and onboarding of new Concur clients transitioning from other TMCs
• Creating Online Order Forms, Sabre shell profiles, traveler templates, operational profiles, and configuration files
• Configuring travel policies, company contracts, FOP settings, approval workflows, branding, and company-specific travel configurations
• Managing Concur company administration settings, supplier management, vendor exclusions, custom text, regional hotel rates, and travel alternatives
• Uploading and importing user data and ensuring proper integration with Travel Fusion
• Managing technical and account-related support requests through Monday.com
• Creating corporate, department, group, and traveler profiles in Sabre
• Managing Sabre templates, PNR builders, corporate hotel discounts, and other system updates
• Supporting Atriis, Umbrella Faces, and Magnatech, including traveler profiles, user groups, FOP updates, and unused ticket inventory
• Ensuring accurate and consistent traveler information across multiple platforms
• Providing internal technical support for Sabre and Genesys
• Supporting Genesys onboarding and offboarding, including DID assignments, user access, phone system configuration, and permissions
• Troubleshooting international calls, audio equipment, Sabre scripts, email assignments, and other technical issues
• Pulling and analyzing Genesys call logs and reports
• Providing direct technical assistance through the Online Support Queue
• Supporting key technology projects, including Evolution of Concur Travel, TripStax Integration, and Booking Builders
• Assisting with the design, testing, implementation, and deployment of new booking technologies and automation tools
• Collaborating with internal teams to improve system functionality, operational efficiency, and client satisfaction
• Performing other duties as assigned

Why Join Casto?

• Full on-site or Hybrid work setup
• Competitive salary and benefits
• Opportunities for professional growth and career development
• Work with experienced travel and technology professionals
• Gain hands-on exposure to leading corporate travel, GDS, OBT, and travel technology platforms
• Be part of a team supporting innovative travel technology and solutions
• Contribute directly to operational efficiency and exceptional client experiences

Ready to combine your corporate travel expertise with your passion for technology? Join Casto as a Technical Operations Support Specialist and help power the systems behind seamless and exceptional travel experiences!