IT Service Desk Technician I — Upskilling & Perks

iSupport Worldwide; Hinoba-an; Hybrid; PHP 240,000 - 300,000; Full time

Benefits offered by this job

Free lunch meals

Onsite gym access

Annual fitness challenge with prizes

Upskilling academy

State-of-the-art office facilities

Job summary

iSupport Worldwide is seeking an IT Service Desk Technician I to provide IT support for Harvard locations and remote users. The role focuses on maintaining the service support function for local and field technology users, delivering professional, timely assistance.

The position requires an AA in IT or related certification and hands-on experience with desktops, laptops, smartphones, and data backups. Excellent communication and a customer-service mindset are essential for success.

Qualifications

• AA in IT related field or IT certification or 1 year of experience in a technical environment.
• Proficient in diagnosing hardware and software issues across Windows environments.
• Strong understanding of IT systems including servers, desktops, routers, switches, and firewalls.
• Familiar with data backup, imaging, and basic network concepts (TCP/IP).
• Ability to learn new systems, software, and hardware quickly.

Responsibilities

• Provide best-in-class technical support.
• Provide remote help desk support via phone and in-person.
• Update the internal ticketing system with issue resolution details.
• Triage and resolve user issues or escalate with Engineering as needed.
• Maintain communication with clients until issues are resolved.
• Update Knowledge Base with technical documentation and solutions.
• Deploy devices and peripherals as required.
• Follow established procedures and workflows in Confluence.

Skills

Analytical thinking

Problem solving

Excellent communication

Customer service

Teamwork

Independent work

Education

AA in IT related field or IT certification

Job description

iSupport Worldwide is seeking an IT Service Desk Technician I to provide IT support for Harvard locations and remote users. The role focuses on maintaining the service support function for local and field technology users, delivering professional, timely assistance.

The position requires an AA in IT or related certification and hands-on experience with desktops, laptops, smartphones, and data backups. Excellent communication and a customer-service mindset are essential for success.