IT Service Desk Technician I — Remote & Onsite Support

iSupport Worldwide; Metro Manila; On-site; PHP 290,000 - 424,000; Full time

Benefits offered by this job

Free lunch meals

Onsite gym with instructor

Weekly fitness activities with prizes

Free upskilling academy

State-of-the-art office facilities

Job summary

iSupport Worldwide is seeking an IT Service Desk Technician I to provide IT support for all Harvard locations and remote users. The role covers end-to-end service support for local and field technology users, ensuring professional, timely resolution of incidents and proactive communications.

The candidate will handle remote and on-site assistance, manage imaging and deployment tasks, and contribute to knowledge base improvements. A collaborative, detail-oriented team player is essential.

Qualifications

• AA in IT related field or IT certification or 1 year of experience in a technical environment.
• Experience installing, upgrading, and repairing desktops or laptops running MS operating systems.
• Experience with smartphones, tablets, and other technical equipment.
• Familiarity with data backup and system imaging.
• Knowledge of IT systems including servers, desktops, routers, switches, and firewalls.
• Working knowledge of TCP/IP networks and LAN
• Ability to learn new or unfamiliar systems and solve problems.
• Excellent written and verbal communication skills.

Responsibilities

• Provide best-in-class technical support.
• Provide remote help desk support via phone and/or in-person.
• Update the internal ticketing system with resolution details.
• Act as first point of contact for user issue resolution and triage.
• Escalate to Engineering for complex solutions.
• Maintain open communication with clients until issues are resolved.
• Update knowledge base with technical documentation and solutions.
• Deploy laptops, desktops, monitors, printers, and other devices.
• Respond to urgent requests via IT escalation line.

Skills

Excellent written and verbal

Customer service

Analytical and problem-solving

Team collaboration

Attention to detail

Self-motivated

Ability to learn new systems

Calm under pressure

Education

AA in IT related field

IT certification

Tools

Microsoft Intune

Microsoft Autopilot

RMM software

Confluence

Job description

iSupport Worldwide is seeking an IT Service Desk Technician I to provide IT support for all Harvard locations and remote users. The role covers end-to-end service support for local and field technology users, ensuring professional, timely resolution of incidents and proactive communications.

The candidate will handle remote and on-site assistance, manage imaging and deployment tasks, and contribute to knowledge base improvements. A collaborative, detail-oriented team player is essential.