IT Service Desk Analyst — Troubleshooting & Support

Hammerjack Pty Ltd; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

Unisys is seeking a capable IT Help Desk professional to troubleshoot and resolve complex hardware/software issues across client environments, including Unisys applications and voice systems. You will also handle network, printing, and remote access problems while identifying root causes for timely solutions.

The role requires a High School diploma or GED and 3–4 years in the field, plus ITIL certification. Equal opportunity employment and accessibility support are highlighted in the posting.

Qualifications

• High School diploma or GED required.
• 3–4 years of experience in the area of responsibility.
• ITIL certification required.

Responsibilities

• Troubleshoots and resolves hardware/software issues including client propriety, COTS and Unisys apps and voice systems.
• Assists with resolution of issues with network connectivity, printing and remote access to desktop equipment.
• Identifies root causes and escalates unusual or complex problems for resolution.
• Communicates problem, resolution and root-cause information to users (technical and non-technical).
• Supports day-to-day questions related to client incidents, requests and queries.
• Uses problem solving and analytical skills to resolve challenging incidents.

Skills

Troubleshooting

Root cause analysis

Technical communication

Hardware troubleshooting

Education

High School diploma or GED

Tools

Unisys applications

Voice/voicemail systems

Remote desktop access

Job description

Unisys is seeking a capable IT Help Desk professional to troubleshoot and resolve complex hardware/software issues across client environments, including Unisys applications and voice systems. You will also handle network, printing, and remote access problems while identifying root causes for timely solutions.

The role requires a High School diploma or GED and 3–4 years in the field, plus ITIL certification. Equal opportunity employment and accessibility support are highlighted in the posting.