Incident Response & ITIL Analyst

Hammerjack Pty Ltd

Philippines

On-site

PHP 420,000 - 750,000

Full time

2 days ago

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Job summary

Hammerjack Pty Ltd in the Philippines seeks a proactive Incident Management Analyst to identify, analyze, and resolve IT incidents to minimize business impact. You will log incidents, analyze root causes, coordinate with IT units, and provide timely updates to stakeholders.

Ideal candidates have a degree in Computer-related, Engineering or Math-related fields and at least 1 year in IT service management, incident management, IT operations, or technical helpdesk, with strong analytical and

Qualifications

Strong analytical and problem-solving abilities.
Excellent coordination and communication skills.
Experience in IT service management, incident management, IT operations, or helpdesk is preferred.

Responsibilities

Logs incidents reported by users and automated systems.
Analyzes incidents to identify root cause and coordinates mitigation efforts.
Collaborates with IT units to facilitate rapid incident resolution.
Provides updates to stakeholders on incident status and progress.
Maintains accurate incident documentation including descriptions, resolutions, and follow-up actions.
Identifies opportunities for process improvements within the incident management framework.
Ensures ITIL-aligned practices and governance are followed.