Technical Support Engineer I — IT Troubleshooter

Hammerjack Pty Ltd; Western Visayas; On-site; PHP 240,000 - 360,000; Full time

Job summary

Hammerjack Pty Ltd seeks a dedicated Technical Support Engineer I to join our team in providing prompt IT support to customers. The role covers diagnosing hardware, software and network issues, and coordinating with other teams to resolve escalations.

The candidate should have a CS/IT degree (or equivalent), at least 1 year of relevant experience, and be capable of on-site support. Willingness to travel and work irregular hours may be required.

Qualifications

• Bachelor/College degree in CS/IT or equivalent; undergraduate with experience also considered.
• Minimum 1 year relevant experience.
• Proficient in Active Directory, Exchange Server, Terminal Services and virtualization technologies.

Responsibilities

• Respond promptly to customer inquiries and provide professional technical assistance.
• Diagnose and troubleshoot issues related to hardware, software, and networks.
• Collaborate with other support teams to resolve complex or escalated issues.
• Maintain detailed and accurate documentation of incidents, action taken, and resolutions.
• Escalate unresolved issues to appropriate internal teams as necessary.
• Provide on-site technical support when required.
• Continuously stay up-to-date with the latest industry trends and emerging technologies.
• Perform additional task as assigned by the immediate supervisor.

Skills

Analytical skills

Problem-solving

Documentation

Excellent communication

Independent work

Willingness to travel

Education

Bachelor/College degree in CS/IT

Undergraduate optional with experience

Tools

Active Directory

Exchange Server

Terminal Services

Virtualization technologies

Office 365

Windows Azure

MS Hyper-V

Remote Desktop Services

Oracle solutions

Unix systems

Job description

Hammerjack Pty Ltd seeks a dedicated Technical Support Engineer I to join our team in providing prompt IT support to customers. The role covers diagnosing hardware, software and network issues, and coordinating with other teams to resolve escalations.

The candidate should have a CS/IT degree (or equivalent), at least 1 year of relevant experience, and be capable of on-site support. Willingness to travel and work irregular hours may be required.