IT Service Desk Specialist | Priority 1 Outages & User Support

Infinit-O; Pasay; On-site; PHP 246,000 - 402,000; Full time

Job summary

Infinit-O is seeking an IT Service Desk Specialist to support Priority 1 issues and standard IT requests for our global clientele. You will handle account provisioning, email, Citrix, and device configurations across Windows environments.

Ideal candidates have at least 1 year in an international IT service desk, strong English skills, and a BS IT degree. You must be able to work shifting schedules, including weekends, and collaborate with a diverse team.

Qualifications

• 1+ year of IT Service Desk experience in an international company.
• Excellent written and spoken English.
• Experience handling hardware, software and some network issues.
• BS IT degree.
• Ability to work with minimal supervision.
• Willing to work shifts including weekends.

Responsibilities

• Support Priority 1 issues (outages, Network, power, telecom) following TS processes.
• Handle regular IT requests: PCC/Sigmacare accounts, login, email, Citrix, Office 365 setup.
• Assist with account creation/termination, password resets, and device configurations.
• Troubleshoot OS, Outlook, Word, Excel, Adobe on company devices.
• Resolve printer, network, WAN/remote access issues; escalate as needed.
• Log accurate ticket updates in ConnectWise and close completed tickets.

Skills

IT Service Desk

English communication

Hardware & Software issues

Shift work

Education

BS IT

Tools

Citrix

Office 365

Outlook

ConnectWise

Job description

Infinit-O is seeking an IT Service Desk Specialist to support Priority 1 issues and standard IT requests for our global clientele. You will handle account provisioning, email, Citrix, and device configurations across Windows environments.

Ideal candidates have at least 1 year in an international IT service desk, strong English skills, and a BS IT degree. You must be able to work shifting schedules, including weekends, and collaborate with a diverse team.