IT Service Desk Pro — 24/7 Global Support & Tickets

Infinit-O; Pasay; On-site; PHP 391,000 - 580,000; Full time

Job summary

Infinit-O in Manila invites a focused IT Service Desk Specialist to join our international team and support Priority 1 outages and regular issues across hardware, software, and network topics. The role requires at least 1 year of experience, strong English communication, BS IT, and the ability to handle tickets with accuracy in ConnectWise while shifting schedules including weekends.

You will log calls, follow standard TS processes, assist users on Outlook, Citrix, Office 365, printers, VPN, and

Qualifications

• At least 1 year experience as IT Service Desk Specialist in an international company.

Responsibilities

• Resolve Priority 1 outages following standard TS processes.

Skills

IT service desk

Ticketing

Customer support

English proficiency

Education

BS IT

Tools

ConnectWise

Job description

Infinit-O in Manila invites a focused IT Service Desk Specialist to join our international team and support Priority 1 outages and regular issues across hardware, software, and network topics. The role requires at least 1 year of experience, strong English communication, BS IT, and the ability to handle tickets with accuracy in ConnectWise while shifting schedules including weekends.

You will log calls, follow standard TS processes, assist users on Outlook, Citrix, Office 365, printers, VPN, and