Technical Support Specialist — Windows & iOS Expertise

Infinit-O; Philippines; On-site; PHP 240,000 - 420,000; Full time

Job summary

Infinit-O is seeking a customer-focused technical support specialist to handle inbound calls for clients using our proprietary applications across Windows and iOS environments.

The role requires 1–2 years in customer service or IT support, prior call center experience, and strong documentation skills. You will diagnose issues, provide effective resolutions, and coordinate follow-up discussions with clients to ensure resolution and satisfaction.

Qualifications

• Candidates have 1-2 years in customer service/support.
• 1-2 years of computer application-based technical support or IT experience.
• Previous call center experience required.
• Advanced English skills.
• Detail-oriented with strong documentation.

Responsibilities

• Answer client calls to identify and resolve technical issues in proprietary applications for Windows and iOS.
• Determine eligibility by comparing client information to requirements.
• Utilize active listening and empathy in interactions.
• Strive to meet or exceed call center metrics and service levels.
• Schedule and engage in follow-up calls for ongoing issues.
• Resolve technical escalations from Product Support via phone and chat.
• Troubleshoot issues during database updates, software installations, and server migrations.

Skills

Customer service

Technical support

Call center

Advanced English

Documentation

Windows admin tools

SQL Server basics

Job description

Infinit-O is seeking a customer-focused technical support specialist to handle inbound calls for clients using our proprietary applications across Windows and iOS environments.

The role requires 1–2 years in customer service or IT support, prior call center experience, and strong documentation skills. You will diagnose issues, provide effective resolutions, and coordinate follow-up discussions with clients to ensure resolution and satisfaction.