IT Support Specialist

Infinit-O; Pasay; On-site; PHP 391,000 - 580,000; Full time

Job summary

Infinit-O in Manila invites a focused IT Service Desk Specialist to join our international team and support Priority 1 outages and regular issues across hardware, software, and network topics. The role requires at least 1 year of experience, strong English communication, BS IT, and the ability to handle tickets with accuracy in ConnectWise while shifting schedules including weekends.

You will log calls, follow standard TS processes, assist users on Outlook, Citrix, Office 365, printers, VPN, and

Qualifications

• At least 1 year experience as IT Service Desk Specialist in an international company.

Responsibilities

• Resolve Priority 1 outages following standard TS processes.

Skills

IT service desk

Ticketing

Customer support

English proficiency

Education

BS IT

Tools

ConnectWise

Job description

Infinit-O isn’t just about business process optimization, we’re about people. For over 20 years, we’ve been helping some of the world’s fastest-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data-driven solutions, high-performance teams, and cutting-edge technology. Our world-class Net Promoter Score of 75 reflects our commitment to excellence and client satisfaction.

With a highly engaged and innovative team, we don’t just optimize processes; we also create meaningful change.

Job Description

• Support Priority 1 issues (All Outages, Network,power,telecom) - Top Priority ** process/TS should be followed**


• Support regular issues:


• Account creation in PCC, Sigmacare, PC log in, Email, Citrix, Office 365


• Configure or set up Outlook, webmail, mobile, email forwarding etc,


• Account termination, password reset, local account creation


• Any issues about OS, Outlook, Word, Excel, Adobe or any application installed on company issued laptop/mobile device


• Printer issues, wired, network, fax, fax to email, efax, Add new printers


• Citrix issues, PCC kiosks, Hardware TS, wireless network issues


• Some issues that can be escalated, unresolved after exhausting all necessary TS, Open DNS, installation of 3rd party application, orders, return waybill, issues needing onsite tech or any HW replacement, MFA, Confirmed Virus Infection


• Complete all assigned tickets (for TMs on US Business Hours). Answer and grab all the tickets in the system


• Accurate call log and time entries on the ConnectWise ticketing system.

Requirements

• With at least 1 year experience as an IT Service Desk Specialist in an international company


• Has excellent command in English for both Written and Verbal


• Has worked on IT concerns from hardware, software and some network related issues


• A graduate of BS IT


• Can work with less supervision


• Willing to work in a shifting schedule including weekends