IT Service Desk Agent - Level 1

NCR Voyix; Cebu City; Remote; PHP 2,553,000 - 3,574,000; Full time

Job summary

NCR Voyix is seeking an L1 Support professional to assist customers globally with hardware and software issues. You will work with NCR and third-party technicians, maintaining incident logs and reporting on performance metrics. The role involves on-site coordination when needed and remote fixes guided by diagnostic tools.

The ideal candidate has basic PC literacy, strong problem-solving and communication skills, and a high school diploma. A global, remote-friendly environment is offered.

Qualifications

• Basic PC literacy and Windows-based applications/tools.
• Strong problem solving and analytical abilities.
• Excellent verbal and written communication; strong interpersonal skills.
• High school diploma or equivalent.

Responsibilities

• Resolves recurring or standard problems for customers.
• Works with NCR and external technicians to fix hardware or software issues.
• Provides incident tracking reports on performance (daily/weekly).
• Reviews incident history to identify recurring faults.
• Provides technical support for hardware and software issues.
• Installs, configures, and updates hardware/software and fixes daily issues.
• Allocates engineer appointments for on-site jobs with multiple resources.
• Updates work orders and reports status; distributes workload to meet SLAs.
• Responds to escalated calls and participates in training activities.
• May apply remote fixes using guided search and troubleshooting checklists.
• Gains knowledge of desktop diagnostic tools and troubleshooting techniques.

Skills

PC literacy

Keyboard proficiency

Windows tools

Analytical skills

Communication skills

Education

High school diploma

Job description

NCR Voyix is seeking an L1 Support professional to assist customers globally with hardware and software issues. You will work with NCR and third-party technicians, maintaining incident logs and reporting on performance metrics. The role involves on-site coordination when needed and remote fixes guided by diagnostic tools.

The ideal candidate has basic PC literacy, strong problem-solving and communication skills, and a high school diploma. A global, remote-friendly environment is offered.