APAC Level 2 Service Desk Specialist (Windows/Linux)

NCR Voyix; Cebu City; Sur place; PHP 320 000 - 520 000; Plein temps

Avantages offerts par ce poste

Health insurance

Life insurance

Annual salary increase

Résumé du poste

NCR Voyix is seeking a Level 2 Servicedesk Specialist to provide advanced technical support for retail applications, operating systems, hardware, and integrated services. The role covers APAC region responsibilities and involves troubleshooting escalated issues, root cause analysis, and collaboration with Engineering and Product teams.

The position emphasizes: strong Windows experience, English communication, and a customer-focused, ownership-driven approach with rotating shifts.

Qualifications

• 2 years of Service Desk, IT, or Application Support experience.
• Strong knowledge of Windows operating systems.
• Excellent English communication skills (written and verbal).
• Strong troubleshooting and analytical skills.
• Experience in a ticket-driven, customer-facing support environment.
• Willingness to work rotating shifts.

Responsabilités

• Troubleshoot and resolve complex technical issues escalated from Level 1 Support.
• Analyze logs and data to identify root causes.
• Support Windows and Linux environments.
• Manage incidents through resolution while meeting SLA requirements.
• Collaborate with Level 1, Level 3, Engineering, and Product teams.
• Document investigations, solutions, and knowledge articles.
• Provide excellent customer communication and case ownership.

Connaissances

Windows OS

English fluency

Troubleshooting

Customer support

Ticketing

Rotating shifts

Outils

SQL basics

Azure

AWS

Description du poste

NCR Voyix is seeking a Level 2 Servicedesk Specialist to provide advanced technical support for retail applications, operating systems, hardware, and integrated services. The role covers APAC region responsibilities and involves troubleshooting escalated issues, root cause analysis, and collaboration with Engineering and Product teams.

The position emphasizes: strong Windows experience, English communication, and a customer-focused, ownership-driven approach with rotating shifts.