IT Service Desk & Delivery Analyst

Quantrics Enterprises Inc.; San Mateo; On-site; PHP 1,227,747 - 1,841,620; Full time

Job summary

Quantrics Enterprises Inc. is seeking an IT Service Delivery Analyst to provide first-line technical support through the Service Desk. This role is essential for ensuring high-quality IT service delivery aligned with business needs.

The ideal candidate will have a Bachelor’s degree in IT or Computer Science, with at least 1 year of experience in IT support. Strong analytical skills and proficiency with ticketing tools such as ServiceNow are required. The position is based in San Mateo, Rizal, Philippines.

Qualifications

• At least 1 year of hands-on experience in IT support or a similar role.
• Experience using ticketing tools like ServiceNow, Jira, or Remedy.
• Solid troubleshooting skills for Windows, Office 365, and basic network issues.

Responsibilities

• Provide first-line technical support through the Service Desk.
• Log, categorize, and prioritize incidents and service requests.
• Troubleshoot hardware, software, network, and application issues.

Skills

Customer-focused mindset

Analytical skills

Problem-solving skills

Attention to detail

Documentation discipline

Team collaboration

Stakeholder management

Education

Bachelor’s degree in IT, Computer Science, or related field

Tools

ServiceNow

Jira

Remedy

Job description

Quantrics Enterprises Inc. is seeking an IT Service Delivery Analyst to provide first-line technical support through the Service Desk. This role is essential for ensuring high-quality IT service delivery aligned with business needs.

The ideal candidate will have a Bachelor’s degree in IT or Computer Science, with at least 1 year of experience in IT support. Strong analytical skills and proficiency with ticketing tools such as ServiceNow are required. The position is based in San Mateo, Rizal, Philippines.