IT Help Desk Specialist — Swift, Customer-Focused Support

QBE GROUP SHARED SERVICES LIMITED - PHILIPPINE BRANCH

Metro Manila

On-site

PHP 223,000 - 391,000

Full time

10 days ago

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

QBE GROUP SHARED SERVICES LIMITED - PHILIPPINE BRANCH is seeking a Service Desk professional to handle Level 1 incident management and direct customer interactions. You will troubleshoot issues across software, hardware, network, and remote desktop support, ensuring timely resolution and adherence to ITIL processes.

Ideal candidates have a Bachelor’s degree or equivalent, strong English communication, and at least 6 months of IT help desk experience.

Qualifications

Bachelor's degree or equivalent combination of education and work experience.
Strong analytical and problem-solving skills with ability to respond to high-volume help desk requests.
Excellent written and verbal English communication.
Proficient in MS Office applications (Excel).
Ability to troubleshoot IT problems over the phone.
Experience in an ITIL-based environment is an advantage.
Minimum 6 months IT Help Desk/Service Desk experience required.

Responsibilities

Handle Level 1 incident management and customer communications.
Provide excellent customer service through daily interactions.
Take ownership from issue to resolution.
Troubleshoot IT issues across software, hardware, network, and remote desktop support.
Assist in development and maintenance of IT incident management processes.
Manage incidents or requests following ITIL processes.