IT Service Desk Associate (JAPANESE SPEAKER)

Bosch Philippines; Taguig; On-site; PHP 201,000 - 312,000; Full time

Job summary

Bosch Philippines is seeking a First Level IT support to assist a global team. Responsibilities include handling incidents via phone, email, or chat and using the knowledge base daily. This role requires strong communication, teamwork, and a focus on customer service.

The candidate should have at least 6 months in IT Service Desk, proficient in MS Office and Outlook, and fluent in Japanese (B2-C1). Day shifts, onsite work, weekends off, with a 1-year agency contract. Immediate start is possible.

Qualifications

• 6 months minimum IT Service Desk experience, ideally CI Hotline.
• Excellent spoken and written Japanese (B2-C1).
• General IT knowledge with focus on workplace IT.
• Cross-functional thinking and quick problem solving.
• Excellent communicator and team player.
• Customer service oriented and willing to help.
• Ability to work under pressure.
• Willing to work day shift; weekends off; on-site.
• Contract is for 1 year and via agency or headhunter.
• Can start ASAP.

Responsibilities

• First Level IT support for a global team. e.g. Microsoft Office, Microsoft Outlook
• Collect, document, resolve and process user incidents and requests via phone/e-mail/chat
• Use knowledge base in daily business
• Frequently communicates with team management about new solutions and open points
• Support the ITSD Global Team in developing new ways of working

Skills

IT Support

Customer Service

Problem Solving

Team Player

Communication

Tools

MS Office

Microsoft Outlook

Job description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.

Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers.

Job Description

• First Level IT support for a global team. e.g. Microsoft Office, Microsoft Outlook
• Collect, document, resolve and process user incidents and requests via phone/e-mail/chat
• Use knowledge base in daily business
• Frequently communicates with team management about new solutions and open points
• Support the ITSD Global Team in developing new ways of working

Qualifications

• Preferably with minimum 6 months experience in an IT Service Desk, ideally in CI Hotline
• Excellent knowledge (oral and written) Japanese language (at least B2-C1 level)
• General IT Knowledge with focus on workplace IT
• Ability of cross-functional thinking and quick problem solving skills
• Excellent communicator and team player
• Customer service and solutions-oriented person, conveying genuine willingness to help
• Ability to work under pressure
• High degree of self-motivation and learning potential
• Amenable to work on day shift; weekends off and working onsite
• Contract is for 1 year only and will be under an agency or headhunter.
• Can start asap