IT Service Desk Analyst: Windows & Office Pro

TEKsystems; Metro Manila; Vor Ort; PHP 335.000 - 558.000; Vollzeit

Zusammenfassung

TEKsystems in the Philippines is seeking a Service Desk Analyst to provide technical support and outstanding customer service to a global user base. You will diagnose, troubleshoot, and resolve issues while communicating clearly with end-users to minimize downtime.

Ideal candidates have 2–3 years in a support role, strong Windows 8/10 and Office 365 skills, and proven ability to multitask in a fast-paced environment within a collaborative IT team.

Qualifikationen

• 2–3 years in a help desk or service desk role.
• Strong customer service orientation and communication.
• Experience with Windows 8/10 troubleshooting.
• Familiarity with Office 365 administration.
• Experience with ServiceNow or Jira ticketing systems.
• Ability to multitask in a fast-paced environment.

Kenntnisse

Customer service

Communication

Multitasking

Prioritization

Empathy

Teamwork

Problem-solving

Technical troubleshooting

Tools

ServiceNow

Jira

Office 365

Active Directory

MDM

Avaya

Enterprise Antivirus

Jobbeschreibung

TEKsystems in the Philippines is seeking a Service Desk Analyst to provide technical support and outstanding customer service to a global user base. You will diagnose, troubleshoot, and resolve issues while communicating clearly with end-users to minimize downtime.

Ideal candidates have 2–3 years in a support role, strong Windows 8/10 and Office 365 skills, and proven ability to multitask in a fast-paced environment within a collaborative IT team.