Technical Support Analyst: IT Service Desk

Optum Philippines; Muntinlupa; On-site; PHP 300,000 - 450,000; Full time

Job summary

Optum Philippines is seeking a technically adept IT Service Desk Analyst to deliver high-quality support for enterprise systems and applications. You will handle incident management, problem resolution, and user assistance across channels, ensuring timely responses and service restoration.

Join a global health tech leader focused on inclusive care. The role emphasizes strong communication, adherence to procedures, and collaboration with peers to improve service delivery and end-user satisfaction.

Qualifications

• Bachelor's degree or equivalent experience in IT.
• 2+ years of experience as an IT Service Desk Analyst.
• Solid hands-on experience supporting various applications and IT Service Desk tools.

Responsibilities

• Provides technical support to the enterprise, third-party vendors, patients, and clients through various support channels: email, chat, self-service, inbound/outbound calls.
• Empathize with end-user needs and provide technology guidance.
• Maintains up-to-date knowledge about deployed technology trends and how they affect the business.

Skills

IT Service Desk

Remote support

O365 administration

ServiceNow

Communication skills

Education

Bachelor's degree in IT or related field

Tools

ServiceNow

O365

Telephony systems

Remote support tools

Job description

Optum Philippines is seeking a technically adept IT Service Desk Analyst to deliver high-quality support for enterprise systems and applications. You will handle incident management, problem resolution, and user assistance across channels, ensuring timely responses and service restoration.

Join a global health tech leader focused on inclusive care. The role emphasizes strong communication, adherence to procedures, and collaboration with peers to improve service delivery and end-user satisfaction.