Service Desk Analyst

TEKsystems; Metro Manila; In loco; PHP 335.000 - 558.000; Tempo pieno

Descrizione del lavoro

TEKsystems in the Philippines is seeking a Service Desk Analyst to provide technical support and outstanding customer service to a global user base. You will diagnose, troubleshoot, and resolve issues while communicating clearly with end-users to minimize downtime.

Ideal candidates have 2–3 years in a support role, strong Windows 8/10 and Office 365 skills, and proven ability to multitask in a fast-paced environment within a collaborative IT team.

Competenze

• 2–3 years in a help desk or service desk role.
• Strong customer service orientation and communication.
• Experience with Windows 8/10 troubleshooting.
• Familiarity with Office 365 administration.
• Experience with ServiceNow or Jira ticketing systems.
• Ability to multitask in a fast-paced environment.

Conoscenze

Customer service

Communication

Multitasking

Prioritization

Empathy

Teamwork

Problem-solving

Technical troubleshooting

Strumenti

ServiceNow

Jira

Office 365

Active Directory

MDM

Avaya

Enterprise Antivirus

Descrizione del lavoro

As a Service Desk Analyst at TEKsystems, you will be crucial in providing technical support and exceptional customer service to our global team. You will be responsible for diagnosing, troubleshooting, and resolving technical issues, as well as ensuring efficient communication with end-users. The Service Desk Analyst will contribute to the overall success of our IT department by ensuring that technology-related concerns are addressed promptly and effectively.

REQUIREMENTS

• Exceptional Windows 8,10 Operating System troubleshooting and configuration.
• Exceptional MS Office Suite including Office 365 installation and administration (Outlook), configuration, and troubleshooting required.
• Active Directory Administration.
• Experience working a service desk ticketing system (ServiceNow, Jira etc).
• Exceptional NTFS Administration required.
• Experience troubleshooting file and print services.
• Desktop software installation, configuration, and troubleshooting.
• Strong MDM Support and administration required.
• Experience with Avaya voice administration.
• Experience with Enterprise Antivirus and Spyware software.

QUALIFICATIONS

• 2-3 years working in a support, service, or any related service desk role.
• Exceptional customer service orientation.
• Experience working in a team-oriented, collaborative environment.
• Knowledge of financial business level technologies.
• Exceptional written and oral communication skills.
• Demonstrated empathy skills.
• Ability to absorb and retain information quickly.
• Ability to present ideas in user-friendly language.
• Highly self-motivated and directed.
• Proven analytical and problem-solving abilities.
• Capable of Multitasking in a high pace environment, effectively and efficiently.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.