IT Service Desk

Recruitify_HR; Manila; On-site; PHP 446,400 - 502,200; Full time

Job summary

A leading recruitment firm in Manila seeks an IT Support Specialist to provide first-line support for IT-related issues. The ideal candidate will have a Bachelor's degree in a relevant field and 3-5 years of experience in service desk roles. Responsibilities include managing service requests and user training. Candidates with a background in Retail, Healthcare, or Hospitality are encouraged to apply. The position offers a competitive salary package up to 45K and opportunities for career growth.

Qualifications

• 3-5 years of experience in IT service desk or support roles.
• Ability to manage multiple incidents and prioritize tasks effectively.
• Strong problem-solving skills and excellent communication abilities.

Responsibilities

• Provide first-line support for IT-related issues, resolving them in a timely manner.
• Manage service requests, incidents, and problems to ensure user satisfaction.
• Maintain documentation for all service desk activities and ensure accurate reporting.
• Assist in the training of users on various software and hardware configurations.
• Collaborate with other IT teams to improve service delivery and user experience.

Skills

Proficient in service desk operations

Troubleshooting

Customer service

Education

Bachelor's degree in Computer Science, Information Technology, or a related field

Job description

Overview

Provide first-line support for IT-related issues, resolving them in a timely manner. Manage service requests, incidents, and problems to ensure user satisfaction. Maintain documentation for all service desk activities and ensure accurate reporting. Assist in the training of users on various software and hardware configurations. Collaborate with other IT teams to improve service delivery and user experience.

Requirements

• Educational Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience Level: 35 years of experience in IT service desk or support roles.
• Skills and Competencies: Proficient in service desk operations, troubleshooting, and customer service.
• Responsibilities and Duties: Ability to manage multiple incidents and prioritize tasks effectively.
• Qualities and Traits: Strong problem‑solving skills and excellent communication abilities.

Are you a Tech Support expert with a background in Retail, Healthcare, or Hospitality? Secure a spot with a competitive package up to 45K!

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