IT Service Desk

Recruitify_HR; Makati; On-site; PHP 457,002 - 547,398; Full time

Job summary

A recruitment agency is looking for an IT Support Specialist in Makati, Philippines. You will provide first-line assistance for IT-related issues, manage service requests, and ensure user satisfaction. The ideal candidate should hold a Bachelor's degree in Computer Science or IT, with 3-5 years of experience in service desk roles. This role offers a competitive salary package up to 45K. If you have strong problem-solving skills and excellent communication abilities, apply now!

Qualifications

• 3-5 years of experience in IT service desk or support roles.
• Ability to manage multiple incidents and prioritize tasks effectively.
• Experience in Retail, Healthcare, or Hospitality preferred.

Responsibilities

• Provide first-line support for IT-related issues.
• Manage service requests, incidents, and problems.
• Ensure user satisfaction and maintain documentation.

Skills

Proficient in service desk operations

Troubleshooting

Customer service

Strong problem-solving skills

Excellent communication abilities

Education

Bachelor's degree in Computer Science

Bachelor's degree in Information Technology

Related field

Job description

Overview

Provide first-line support for IT-related issues, resolving them in a timely manner. Manage service requests, incidents, and problems to ensure user satisfaction. Maintain documentation for all service desk activities and ensure accurate reporting. Assist in the training of users on various software and hardware configurations. Collaborate with other IT teams to improve service delivery and user experience.

Requirements

• Educational Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience Level: 35 years of experience in IT service desk or support roles.
• Skills and Competencies: Proficient in service desk operations, troubleshooting, and customer service.
• Responsibilities and Duties: Ability to manage multiple incidents and prioritize tasks effectively.
• Qualities and Traits: Strong problem‑solving skills and excellent communication abilities.

Are you a Tech Support expert with a background in Retail, Healthcare, or Hospitality? Secure a spot with a competitive package up to 45K!

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