IT Service Desk

Gratitude Philippines; Manila; On-site; PHP 457,002 - 547,398; Full time

Job summary

A leading tech support firm in Manila is seeking a dedicated IT Support Specialist to provide first-line assistance for service desk issues. Candidates should have 3-5 years of experience in IT support, showcasing strong problem-solving skills and excellent communication abilities. This role involves managing incidents, maintaining documentation, and collaborating with IT teams to enhance service delivery. A competitive salary of up to ₱45K is offered for the right candidate.

Qualifications

• 3–5 years of experience in IT service desk or support roles.

Responsibilities

• Manage multiple incidents and prioritize tasks effectively.
• Provide first-line IT support and resolve issues promptly.
• Maintain documentation for service desk activities and reporting.
• Coordinate with other IT teams to improve service delivery and user experience.
• Assist in user training on software and hardware configurations.

Skills

Service desk operations

Troubleshooting

Customer service

Problem-solving skills

Excellent communication

Education

Bachelor’s degree in Computer Science or Information Technology

Job description

Overview

Provide first-line support for IT-related issues, resolving them in a timely manner. Manage service requests, incidents, and problems to ensure user satisfaction. Maintain documentation for all service desk activities and ensure accurate reporting. Assist in the training of users on various software and hardware configurations. Collaborate with other IT teams to improve service delivery and user experience.

Responsibilities and Duties

• Manage multiple incidents and prioritize tasks effectively.
• Provide first-line IT support and resolve issues promptly.
• Maintain documentation for service desk activities and reporting.
• Coordinate with other IT teams to improve service delivery and user experience.
• Assist in user training on software and hardware configurations.

Qualifications

• Educational Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience Level: 3–5 years of experience in IT service desk or support roles.
• Skills and Competencies: Proficient in service desk operations, troubleshooting, and customer service.
• Qualities and Traits: Strong problem-solving skills and excellent communication abilities.

Compensation and Application

Are you a Tech Support expert with a background in Retail, Healthcare, or Hospitality? Secure a spot with a competitive package up to ₱45K!

Ready to apply? Contact our recruitment team directly via message.