IT Service Desk

Gratitude Philippines; Muntinlupa; On-site; PHP 457,002 - 547,398; Full time

Job summary

A leading tech support firm in the Philippines is seeking a Tech Support expert to provide first-line support for IT-related issues. You will manage service requests and incidents, maintain documentation for service desk activities, and assist in user training. The ideal candidate has a Bachelor’s degree in a related field and 3–5 years of experience in support roles. You will enjoy a competitive salary up to ₱45K. Apply now to join this dynamic team.

Qualifications

• 3–5 years of experience in IT service desk or support roles.
• Proficient in service desk operations, troubleshooting, and customer service.
• Strong problem-solving skills and excellent communication abilities.

Responsibilities

• Manage multiple incidents and prioritize tasks effectively.
• Provide first-line IT support and resolve issues promptly.
• Maintain documentation for service desk activities and reporting.
• Coordinate with other IT teams to improve service delivery and user experience.
• Assist in user training on software and hardware configurations.

Skills

Service desk operations

Troubleshooting

Customer service

Problem-solving

Communication

Education

Bachelor’s degree in Computer Science, Information Technology, or a related field

Job description

Overview

Provide first-line support for IT-related issues, resolving them in a timely manner. Manage service requests, incidents, and problems to ensure user satisfaction. Maintain documentation for all service desk activities and ensure accurate reporting. Assist in the training of users on various software and hardware configurations. Collaborate with other IT teams to improve service delivery and user experience.

Responsibilities and Duties

• Manage multiple incidents and prioritize tasks effectively.
• Provide first-line IT support and resolve issues promptly.
• Maintain documentation for service desk activities and reporting.
• Coordinate with other IT teams to improve service delivery and user experience.
• Assist in user training on software and hardware configurations.

Qualifications

• Educational Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience Level: 3–5 years of experience in IT service desk or support roles.
• Skills and Competencies: Proficient in service desk operations, troubleshooting, and customer service.
• Qualities and Traits: Strong problem-solving skills and excellent communication abilities.

Compensation and Application

Are you a Tech Support expert with a background in Retail, Healthcare, or Hospitality? Secure a spot with a competitive package up to ₱45K!

Ready to apply? Contact our recruitment team directly via message.