IT Service Delivery Manager

Home Credit Philippines; Taguig; On-site; PHP 1,200,000 - 2,400,000; Full time

Benefits offered by this job

HMO on Day 1 / HMO with dependents

Mental health coverage

Wellness Leave and Birthday Leave

Internal Career Mobility

Opportunity to work in international o

Job summary

Home Credit Philippines seeks an experienced IT Service Delivery Manager to lead the delivery of strategic IT initiatives across business units, aligning SAP and other SaaS platforms with corporate goals. The role requires deep SAP FICO/MM expertise and strong leadership to manage budgets and timelines.

You will oversee SAP technical teams, drive process improvements, and collaborate with stakeholders for prioritization and reporting.

Qualifications

• 10+ years in IT service delivery management.
• Strong SAP FICO/MM implementation and support experience.
• Experience leading SAP technical teams (Functional, ABAP, Basis).
• Experience with other SaaS platforms.
• Excellent stakeholder and vendor management.
• Up to 20% variable performance-based bonus.
• HMO on Day 1 / HMO with dependents.
• Access to mental health coverage and wellness partners.
• Wellness Leave and Birthday Leave benefits.
• Internal Career Mobility.
• Opportunity to work and train in our international offices.

Responsibilities

• Managing daily activities of the assigned team that includes IT Business Analysts, Developers and SAP experts.
• Ensure continuous improvement on team’s efficiency including capacity planning and people development in support of organizational goals.
• Delivering the assigned task in the committed schedule, follow agile best practices.
• Cooperates with other teams, evaluates business needs and understands business processes and provides end-to-end integrated design solutions.
• Collaborates with stakeholders in strategizing priorities and facilitating regular discussions including reporting.
• Research and development related to modern technologies including development of prototype.
• Ensure proper documentation of functional and technical specifications of SAP requirements, system integration test cases.
• Leads and oversees the day-to-day tasks and deliverables of the team that includes SAP resources.

Skills

IT Service Delivery Management

SAP FICO/MM expertise

Stakeholder management

Vendor management

SaaS platforms knowledge

Leadership

Tools

SAP

ABAP

Basis

SaaS platforms

Job description

The IT Service Delivery Manager is in-charge of the delivery of initiatives supporting the corporate strategies, servicing different business units within the company and aligns them with our technological capabilities. This role requires a deep understanding of current Finance and HR technologies including SDLC and IT infrastructure. The Manager should possess a blend of technical expertise, strategic vision, and strong leadership skills to effectively manage these business and technology initiatives within timeline and budget.

What You Will Do

• Managing daily activities of the assigned team that includes IT Business Analysts, Developers and SAP experts
• Ensure continuous improvement on team’s efficiency including capacity planning and people development in support of organizational goals
• Delivering the assigned task in the committed schedule, follow agile best practices
• Cooperates with other teams, evaluates business needs and understands business processes and provides end-to-end integrated design solutions.
• Collaborates with stakeholders in strategizing priorities and facilitating regular discussions including reporting
• Research and development related to modern technologies including development of prototype
• Ensure proper documentation of functional and technical specifications of SAP requirements, system integration test cases.
• Leads and oversees the day-to-day tasks and deliverables of the team that includes SAP resources.

What You Should Have

• At least 10 years of experience in IT Service Delivery Management
• Strong experience in SAP FICO/MM (Implementation & Support)
• Experience managing SAP Technical Teams (Functional, ABAP, and Basis)
• Experience with other SaaS platforms
• Excellent Stakeholder and Vendor Management
• Up to 20% variable performance-based bonus
• HMO on Day 1 / HMO with dependents
• Access to mental health coverage and wellness partners
• Wellness Leave and Birthday Leave benefits
• Internal Career Mobility
• Opportunity to work and train in our international offices

Empower Filipinos with innovative financial solutions at Home Credit Philippines.

At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone is Important" is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.

We’re all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions.

When it comes to hiring, everyone gets a fair look. It doesn’t matter where you’re from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.

Come join us at Home Credit, where diversity fuels our innovation.

Here, there are #NoSmallRoles and #EveryoneisImportant.