IT Service Delivery Lead — ITIL-Driven Ops & Team Mentor

Shera Building Solution (Philippines) Corporation; Pampanga; On-site; PHP 669,600 - 892,800; Full time

Job summary

A leading building solutions provider in Pampanga, Central Luzon is seeking an experienced IT Service Delivery Manager. In this full-time role, you will manage IT support operations, develop delivery strategies, and monitor service performance. Candidates should have at least 5 years of IT service delivery experience, strong ITIL knowledge, and leadership skills. This position involves mentoring the IT team and ensuring compliance with IT policies. Join us if you are passionate about enhancing service delivery in a dynamic environment.

Qualifications

• Minimum 5 years of experience in IT service delivery or IT operations management role.
• Strong understanding of IT service management frameworks, such as ITIL.
• Proven track record in leading and motivating IT support teams.
• Excellent problem-solving and analytical skills.
• Proficient in the use of IT service management tools.

Responsibilities

• Manage the day-to-day operations of the IT support team.
• Develop and implement IT service delivery strategies and policies.
• Monitor and report on IT service performance.
• Manage external vendor relationships.
• Provide leadership and mentoring to the IT support team.

Skills

IT service management frameworks (ITIL)

Leadership and team motivation

Problem-solving skills

Stakeholder management

Analytical skills

Education

Bachelor's degree in Information Technology, Computer Science, or a related field

Job description

A leading building solutions provider in Pampanga, Central Luzon is seeking an experienced IT Service Delivery Manager. In this full-time role, you will manage IT support operations, develop delivery strategies, and monitor service performance. Candidates should have at least 5 years of IT service delivery experience, strong ITIL knowledge, and leadership skills. This position involves mentoring the IT team and ensuring compliance with IT policies. Join us if you are passionate about enhancing service delivery in a dynamic environment.