IT Service Delivery Administrator (Supervisor IT)

OfficePartners, 360 Inc.; Cebu City; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

OfficePartners, 360 Inc. in Cebu City is seeking a Supervisor IT to lead the IT team and oversee daily operations. You will manage infrastructure, support delivery, and align IT with business goals to ensure reliable services across the organization.

The ideal candidate has proven IT leadership, strong communication, and experience with ITSM, incident response, and security practices, shaping technology strategy while guiding a hands-on team.

Qualifications

• Proven experience in an IT supervisory or team leadership role.
• Strong technical background with IT infrastructure, systems administration, networking and support services.
• Excellent communication and interpersonal skills.
• Demonstrated experience in IT operations management, including systems monitoring, maintenance and troubleshooting.
• Knowledge of IT security best practices and risk management.
• Project management skills and ability to handle multiple priorities.
• Experience with IT service management frameworks and ticketing systems.
• Relevant IT certifications (e.g., CompTIA, Microsoft, Cisco) preferred.

Responsibilities

• Supervise and manage IT team members, providing guidance, coaching and performance management.
• Oversee daily IT department operations including system maintenance and technical support delivery.
• Monitor and maintain IT infrastructure, systems and networks for optimal performance and availability.
• Develop and implement IT policies, procedures and best practices.
• Coordinate with other departments to identify technology requirements and deliver IT solutions.
• Manage IT budget allocation, procurement and resource planning.
• Track and report on KPIs related to IT operations and uptime.
• Lead incident management and resolution processes.

Skills

IT Leadership

IT Infrastructure

Communication

Project Management

Analytical Thinking

ITSM / Incident Management

Certifications (CompTIA/Microsoft/Cisk

Tools

Ticketing Systems

Job description

About the role

We are seeking a Supervisor IT to join our team in Cebu City. This is a leadership position that plays a crucial role in overseeing our IT operations and ensuring the seamless delivery of technology services across the organisation. As Supervisor IT, you will be responsible for managing and developing your team whilst maintaining the highest standards of technical excellence and service delivery. This role is pivotal in bridging technical expertise with strategic business objectives, ensuring that our IT infrastructure and support systems meet the evolving needs of the company and its stakeholders.

Key responsibilities

• Supervise and manage IT team members, providing guidance, coaching and performance management to ensure optimal team productivity and professional development

• Oversee the daily operations of the IT department, including system maintenance, troubleshooting and technical support delivery

• Monitor and maintain IT infrastructure, systems and networks to ensure optimal performance and availability

• Develop and implement IT policies, procedures and best practices to enhance operational efficiency and security compliance

• Coordinate with other departments to identify technology requirements and deliver appropriate IT solutions and support

• Manage IT budget allocation, procurement and resource planning to ensure cost-effectiveness

• Track and report on key performance metrics related to IT operations, system uptime and team performance

• Lead incident management and resolution processes, escalating critical issues as appropriate

• Stay current with industry trends and emerging technologies to recommend improvements and maintain competitive advantage

• Conduct training and knowledge transfer sessions to support team capability building and user adoption of new systems

What we're looking for

• Proven experience in an IT supervisory or team leadership role, demonstrating the ability to manage and motivate technical teams effectively

• Strong technical background with in-depth knowledge of IT infrastructure, systems administration, networking and support services

• Excellent communication and interpersonal skills, with the ability to interact effectively with both technical staff and non-technical stakeholders

• Demonstrated experience in IT operations management, including systems monitoring, maintenance and troubleshooting

• Knowledge of IT security best practices, compliance requirements and risk management principles

• Project management skills and the ability to handle multiple priorities simultaneously whilst maintaining attention to detail

• Strong analytical and problem-solving capabilities with a proactive approach to identifying and implementing solutions

• Experience with IT service management frameworks and ticketing systems is highly desirable

• Relevant IT certifications (such as CompTIA, Microsoft, Cisco or equivalent) or formal qualifications in IT or Computer Science are preferred

• Leadership qualities including integrity, accountability and a commitment to continuous improvement