Lead IT Helpdesk Manager — Service Excellence & Growth
ReSourcePro
14 days+
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Job summary
A leading service provider in Mandaluyong is seeking an experienced Assistant Manager to lead its IT Helpdesk team. The role focuses on enhancing service efficiency, ensuring quick resolution of IT issues, and fostering a positive team environment. Candidates should have a minimum of 6 years in IT, including 2 years in management, and a Bachelor's degree in IT or related fields. Ideal profiles will possess relevant IT certifications. The position offers a comprehensive benefits package including health insurance and professional development opportunities.
Qualifications
- Minimum 6 years of IT experience, with at least 2 years in people management.
- Bachelor’s degree in IT, Computer Science, or related field is required.
- IT certifications (CCNA, ITIL, MCSE, A+) are preferred.
Responsibilities
- Lead IT Helpdesk team and align service goals with business needs.
- Ensure rapid resolution of IT issues while meeting SLA.
- Improve efficiency and user satisfaction of IT services.
- Implement and maintain endpoint security and compliance.
- Manage team performance, including coaching and training.
- Ensure proper staffing and workload distribution.
Skills
Leadership
IT Issue Resolution
Process Optimization
Team Management
Service Level Agreement Compliance
Education
Bachelor’s degree in IT, Computer Science, or related field
Tools
CCNA
ITIL
MCSE
A+
Job description
A leading service provider in Mandaluyong is seeking an experienced Assistant Manager to lead its IT Helpdesk team. The role focuses on enhancing service efficiency, ensuring quick resolution of IT issues, and fostering a positive team environment. Candidates should have a minimum of 6 years in IT, including 2 years in management, and a Bachelor's degree in IT or related fields. Ideal profiles will possess relevant IT certifications. The position offers a comprehensive benefits package including health insurance and professional development opportunities.
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