IT Service Delivery Coordinator — Hybrid Role, Global Impact

GECO Asia Pte Ltd; Muntinlupa; Hybrid; PHP 446,000 - 725,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

GECO Philippines, part of the GECO Asia Group, seeks a Service Delivery Coordinator to support daily operations, escalations, reporting, governance, and action items. You will coordinate across technical and non-technical stakeholders to keep priorities tracked, communicated, and on schedule.

The role requires strong organizational skills, clear communication, and a proactive approach in a hybrid setup (3 days onsite / 2 days remote). Exposure to ITSM and reporting tools is advantageous.

Qualifications

• Bachelor’s degree in IT, information systems, CS, business administration, engineering or related field.
• Entry-level to 3 years in service coordination, operations support, project coordination or similar roles.
• Strong organizational, coordination, and follow-up skills.
• Excellent written and verbal communication skills.
• Attention to detail and documentation accuracy.
• Ability to manage multiple priorities, stakeholders and deadlines.
• Basic ITSM concepts (Incident, Problem, Change, Service Request, Knowledge, Continual Improvement).
• Proficiency in Microsoft Excel, PowerPoint, Outlook, Teams, SharePoint.

Responsibilities

• Coordinate day-to-day service activities across technical teams, customers, and stakeholders.
• Track operational priorities, commitments, dependencies, risks, and deadlines.
• Monitor and follow up on pending, overdue, blocked, or high-risk actions.
• Coordinate service escalations, status calls, working sessions, and follow-up activities.
• Maintain accurate escalation, initiative, action, and objective trackers.
• Consolidate updates from technical teams and prepare stakeholder status reports.
• Support service reviews, governance meetings, and operational forums.
• Prepare meeting agendas, minutes, action registers, decision logs, and follow-up communications.
• Prepare operational reports, KPI updates, dashboards, and management presentations.
• Maintain organized service documentation, reports, procedures, and governance records.
• Track continual improvement, corrective, and preventive actions through completion.
• Identify opportunities to improve or automate repetitive coordination and reporting activities.
• Support effective communication and handovers across teams, regions, and shifts.

Skills

Organizational skills

Coordination skills

Follow-up skills

Written communication

Verbal communication

Detail-oriented

Documentation accuracy

Multitasking

Stakeholder management

ITSM basics

Excel

PowerPoint

Outlook

Teams

SharePoint

Reporting

Education

Bachelor’s Degree in IT, Information Systems, Computer Science, Business Administration, Engineering

Tools

ServiceNow

Jira

Azure DevOps

HDA

Power BI

Power Automate

Microsoft Copilot

Job description

GECO Philippines, part of the GECO Asia Group, seeks a Service Delivery Coordinator to support daily operations, escalations, reporting, governance, and action items. You will coordinate across technical and non-technical stakeholders to keep priorities tracked, communicated, and on schedule.

The role requires strong organizational skills, clear communication, and a proactive approach in a hybrid setup (3 days onsite / 2 days remote). Exposure to ITSM and reporting tools is advantageous.