Service Delivery Coordinator

GECO Asia Pte Ltd; Muntinlupa; Hybrid; PHP 446,000 - 725,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

GECO Philippines, part of the GECO Asia Group, seeks a Service Delivery Coordinator to support daily operations, escalations, reporting, governance, and action items. You will coordinate across technical and non-technical stakeholders to keep priorities tracked, communicated, and on schedule.

The role requires strong organizational skills, clear communication, and a proactive approach in a hybrid setup (3 days onsite / 2 days remote). Exposure to ITSM and reporting tools is advantageous.

Qualifications

• Bachelor’s degree in IT, information systems, CS, business administration, engineering or related field.
• Entry-level to 3 years in service coordination, operations support, project coordination or similar roles.
• Strong organizational, coordination, and follow-up skills.
• Excellent written and verbal communication skills.
• Attention to detail and documentation accuracy.
• Ability to manage multiple priorities, stakeholders and deadlines.
• Basic ITSM concepts (Incident, Problem, Change, Service Request, Knowledge, Continual Improvement).
• Proficiency in Microsoft Excel, PowerPoint, Outlook, Teams, SharePoint.

Responsibilities

• Coordinate day-to-day service activities across technical teams, customers, and stakeholders.
• Track operational priorities, commitments, dependencies, risks, and deadlines.
• Monitor and follow up on pending, overdue, blocked, or high-risk actions.
• Coordinate service escalations, status calls, working sessions, and follow-up activities.
• Maintain accurate escalation, initiative, action, and objective trackers.
• Consolidate updates from technical teams and prepare stakeholder status reports.
• Support service reviews, governance meetings, and operational forums.
• Prepare meeting agendas, minutes, action registers, decision logs, and follow-up communications.
• Prepare operational reports, KPI updates, dashboards, and management presentations.
• Maintain organized service documentation, reports, procedures, and governance records.
• Track continual improvement, corrective, and preventive actions through completion.
• Identify opportunities to improve or automate repetitive coordination and reporting activities.
• Support effective communication and handovers across teams, regions, and shifts.

Skills

Organizational skills

Coordination skills

Follow-up skills

Written communication

Verbal communication

Detail-oriented

Documentation accuracy

Multitasking

Stakeholder management

ITSM basics

Excel

PowerPoint

Outlook

Teams

SharePoint

Reporting

Education

Bachelor’s Degree in IT, Information Systems, Computer Science, Business Administration, Engineering

Tools

ServiceNow

Jira

Azure DevOps

HDA

Power BI

Power Automate

Microsoft Copilot

Job description

About Us:
GECO Philippines, part of the GECO Asia Group of Companies, is a specialist IT Consulting Services company with headquarters in Singapore and two delivery centers in the Philippines.

We’re Hiring: Service Delivery Coordinator

We are looking for a Service Delivery Coordinator to support our Service Delivery organization in coordinating daily operations, escalations, initiatives, reporting, governance activities, and action items.

The role is ideal for someone who is highly organized, detail-oriented, proactive, and comfortable coordinating with both technical and non-technical stakeholders. You will help ensure that priorities are clearly tracked, assigned, communicated, and completed on time.

Deployment Setup

Work Arrangement: Hybrid (3 days onsite / 2 days remote)
Schedule: Shifting

Key Responsibilities

• Coordinate day-to-day service activities across technical teams, customers, and stakeholders.
• Track operational priorities, commitments, dependencies, risks, and deadlines.
• Monitor and follow up on pending, overdue, blocked, or high-risk actions.
• Coordinate service escalations, status calls, working sessions, and follow-up activities.
• Maintain accurate escalation, initiative, action, and objective trackers.
• Consolidate updates from technical teams and prepare stakeholder status reports.
• Support service reviews, governance meetings, and operational forums.
• Prepare meeting agendas, minutes, action registers, decision logs, and follow-up communications.
• Prepare operational reports, KPI updates, dashboards, and management presentations.
• Maintain organized service documentation, reports, procedures, and governance records.
• Track continual improvement, corrective, and preventive actions through completion.
• Identify opportunities to improve or automate repetitive coordination and reporting activities.
• Support effective communication and handovers across teams, regions, and shifts.

Qualifications

• Bachelor’s Degree in IT, Information Systems, Computer Science, Business Administration, Engineering, or a related field; equivalent relevant experience may be considered.
• Entry-level experience to 3 years of relevant experience in service coordination, operations support, project coordination, customer support, service desk, administration, or similar roles.
• Strong organizational, coordination, and follow-up skills.
• Excellent written and verbal communication skills.
• Strong attention to detail and documentation accuracy.
• Ability to manage multiple priorities, stakeholders, and deadlines.
• Basic understanding of IT Service Management (ITSM) concepts such as Incident, Problem, Change, Service Request, Knowledge, and Continual Improvement.
• Proficiency in Microsoft Excel, PowerPoint, Outlook, Teams, SharePoint, and related productivity tools.
• Ability to prepare reports, presentations, meeting materials, and stakeholder communications.

Preferred / Advantageous Skills

• Experience with ServiceNow, Jira, Azure DevOps, HDA, or similar ticketing/work-tracking platforms.
• Exposure to Power BI, Power Automate, Microsoft Copilot, or workflow automation.
• Familiarity with ITIL or service management practices.
• Exposure to Cloud, Data Center, Network, IT Security, SAP, Employee Services, or other enterprise technology environments.
• Experience supporting international or distributed teams.
• ITIL Foundation, project coordination, or service management training is an advantage.

Ready to make an impact?
Be part of a team that delivers world-class IT support, empowers users, and keeps business operations running smoothly.