Hybrid Service Coordinator & Operations Support Analyst

Outsourced Quality Assured Services Pty; Philippines; Hybrid; PHP 420,000 - 640,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Outsourced.ph is seeking a Service Coordination & Business Support Analyst (Hybrid) to bridge operations and specialist support teams in our Philippines office. You will coordinate services, triage incidents, manage governance reporting and support onboarding and access processes.

The role requires 3+ years in service coordination or related roles, strong communication, and experience with business systems. Hybrid work with regular in-office presence is expected.

Qualifications

• 3+ years experience in service coordination, business administration or support functions.
• Strong stakeholder management skills.
• Excellent written and verbal communication.
• Experience working with business systems.
• Strong planning and organisational capability.

Responsibilities

• Act as first point of contact for operational support requests.
• Log and manage support tickets.
• Coordinate escalations to Managed Services teams.
• Track incidents and service requests through to resolution.
• Maintain communication with users regarding issue status.
• Maintain customer, vendor and item master records.
• Support data quality and governance activities.
• Manage operational documentation and procedures.
• Coordinate onboarding and access requests.
• Maintain service records and audit information.
• Prepare operational performance reports.
• Monitor service levels and KPI performance.
• Support governance and service review meetings.
• Produce management reporting extracts.
• Maintain issue and action registers.
• Monitor business process completion.
• Track interface and integration exceptions.
• Coordinate issue investigation activities.
• Support testing and release activities.
• Assist with operational readiness activities.

Skills

Service coordination

Stakeholder management

Communication

Business systems

Planning

Tools

ServiceNow

Microsoft Dynamics 365

Job description

Outsourced.ph is seeking a Service Coordination & Business Support Analyst (Hybrid) to bridge operations and specialist support teams in our Philippines office. You will coordinate services, triage incidents, manage governance reporting and support onboarding and access processes.

The role requires 3+ years in service coordination or related roles, strong communication, and experience with business systems. Hybrid work with regular in-office presence is expected.