Hybrid Service Delivery Coordinator

GECO Asia Pte. Ltd; Muntinlupa; Hybrid; PHP 335,000 - 513,000; Full time

Job summary

GECO Asia Pte. Ltd is seeking a Service Coordinator to provide operational and administrative support to the Service Delivery organization. You will track service activities, escalations, and action items, ensuring timely completion and clear visibility of priorities and risks.

You will work closely with Service Delivery Specialists, technical teams, customers, and management to maintain status, deadlines, and next steps across regions or shifts as needed.

Qualifications

• Bachelor’s Degree in IT, Information Systems, Computer Science, Business Administration, Engineering, or related field.
• Entry-level experience or up to 3 years of relevant experience in service coordination, operations support, project coordination, customer support, service desk, administration, or similar roles.
• Experience in reporting, documentation, meeting coordination, action tracking, or governance support is an advantage.
• Basic understanding of IT Service Management (ITSM) concepts such as Incident, Problem, Change, Service Request, Knowledge, and Continual Improvement.
• Proficient in Microsoft Excel, PowerPoint, Outlook, Teams, and SharePoint.
• Strong organizational, coordination, communication, and follow-up skills.
• High attention to detail and ability to manage multiple priorities and deadlines.
• Ability to work effectively with technical and non-technical stakeholders.

Responsibilities

• Coordinate day-to-day service activities across technical teams, customers, and stakeholders.
• Monitor and maintain trackers for service operations, escalations, initiatives, risks, actions, and deadlines.
• Follow up with assigned owners on pending, overdue, blocked, or high-risk activities.
• Coordinate escalation calls, status meetings, working sessions, and follow-up activities.
• Prepare operational reports, KPI updates, dashboards, meeting materials, and management summaries.
• Organize service reviews, governance meetings, and operational forums, including agendas and minutes.
• Maintain action registers, decision logs, escalation records, and supporting documentation.
• Consolidate updates from technical teams and provide clear status, risks, dependencies, and next steps.
• Support continual improvement activities, corrective actions, and process improvement initiatives.
• Maintain organized and updated service documentation, reports, procedures, and governance records.
• Coordinate handovers and operational activities across regions or shifts when required.

Skills

Organizational skills

Communication skills

Follow-up skills

Team coordination

Stakeholder management

Education

Bachelor's Degree in IT/IS/CS/Engineering/Business Admin

Tools

Microsoft Excel

PowerPoint

Outlook

Teams

SharePoint

ServiceNow

Jira

Azure DevOps

HDA

Job description

GECO Asia Pte. Ltd is seeking a Service Coordinator to provide operational and administrative support to the Service Delivery organization. You will track service activities, escalations, and action items, ensuring timely completion and clear visibility of priorities and risks.

You will work closely with Service Delivery Specialists, technical teams, customers, and management to maintain status, deadlines, and next steps across regions or shifts as needed.