IT Service Delivery Associate Manager (SAP MM)

Rebisco; Metro Manila; On-site; PHP 480,000 - 720,000; Full time

Benefits offered by this job

Career development

Leadership training

Wellness programs

Collaborative culture

Job summary

Rebisco, a leading Philippine snack company, seeks an IT Service Delivery Associate Manager (SAP MM) to provide frontline support for business systems and end-user concerns. You will address incidents, implement minor enhancements, and coordinate resolutions with end users, vendors, and the IT team.

Translate business requirements into technical views, assess demands, and ensure reliable SAP/ERP operations across manufacturing and supply chain processes.

Qualifications

• Bachelor's degree in IT, CS, business, or related field.
• At least 2 years in IT service delivery, application support, or business systems support (SAP preferred).
• Experience with manufacturing or supply chain processes.
• Familiarity with SAP/ERP, ticketing systems, and ITIL-based operations.
• Knowledge of user access management and change request documentation.
• Willing to be based in Ortigas or Novaliches.

Responsibilities

• Address incidents and support end users.
• Execute minor enhancements and document requests.
• Collaborate with IT team and vendors to maintain system reliability.
• Translate business requirements into technical specifications.

Skills

IT service delivery

End-user support

Business processes

System configuration

User access management

Change requests

Education

Bachelor's degree in Information Technology, Computer Science, Business Administration, Industrial Engineering, or a related field

Tools

SAP ERP

Ticketing systems

ITIL-based operations

Job description

With more than six decades of heritage, Rebisco continues to lead in the Biscuit category and the Philippine snack food industry, while expanding into meals, food solutions, and new markets worldwide.

Starting out with the desire to make delicious snacks that every Filipino family can afford, we've continued to build our delightful future – staying true to our promise of providing well-loved products and sharing moments of delight across the nation through our impactful work in Education, Hunger and Wellness, Sports, the Arts and Entertainment.

Working at Rebisco is just as delightful as the delicious products we offer the world. We are searching for talented and innovative people to join us with the passion to learn, grow their career with purpose, and create a difference together as one team.

Role Overview:

Primary Function: We’re looking for an IT Service Delivery Associate Manager (SAP MM) to join our team and make an impact by providing frontline support for business systems and end-user concerns.

This role is responsible for addressing incidents, executing minor enhancements, documenting user requests, and coordinating resolution efforts. You will also support the IT Service Delivery team in evaluating the demands of the business owners, transform the essence into an abstract and algorithmic business model, and as such identify the use cases and transform them into logical and technical views, and then configure the I&T System in accordance with business process requirements. This position works closely with end users, vendors, and the internal IT team to maintain system reliability.

Job Qualifications:

• Bachelor's degree in Information Technology, Computer Science, Business Administration, Industrial Engineering, or a related field
• At least 2 years of experience in IT service delivery, application support, or business systems support (preferably with SAP or similar ERP platforms)
• Understanding of business processes in any of the following: Manufacturing, Supply Chain
• Basic experience in SAP (or similar ERP), ticketing systems, and ITIL-based service operations
• Familiarity with system configuration, user access management, and change request documentation
• Understanding of business processes in any of the following: Manufacturing, Supply Chain, Sales, Finance (FICO), Project Systems/Funds Management, and Human Capital Management
• Basic experience in SAP (or similar ERP), ticketing systems, and ITIL-based service operations
• Familiarity with system configuration, user access management, and change request documentation
• Willing to be based in Ortigas or Novaliches

Preferred Qualifications:

• Experience in SAP Ariba is an advantage

Why Join Us?

Rebisco’s strong position in the Fast-Moving Consumer Goods industry and steady expansion mean more room for you to learn, grow, and make a delightful difference. We offer opportunities for career advancement and personal growth, including:

• Performance and development planning
• Skills and leadership training
• Wellness programs
• A collaborative culture where you can make a positive impact