SAP MM IT Service Delivery Lead

Rebisco; Metro Manila; Sur place; PHP 480 000 - 720 000; Plein temps

Avantages offerts par ce poste

Career development

Leadership training

Wellness programs

Collaborative culture

Résumé du poste

Rebisco, a leading Philippine snack company, seeks an IT Service Delivery Associate Manager (SAP MM) to provide frontline support for business systems and end-user concerns. You will address incidents, implement minor enhancements, and coordinate resolutions with end users, vendors, and the IT team.

Translate business requirements into technical views, assess demands, and ensure reliable SAP/ERP operations across manufacturing and supply chain processes.

Qualifications

• Bachelor's degree in IT, CS, business, or related field.
• At least 2 years in IT service delivery, application support, or business systems support (SAP preferred).
• Experience with manufacturing or supply chain processes.
• Familiarity with SAP/ERP, ticketing systems, and ITIL-based operations.
• Knowledge of user access management and change request documentation.
• Willing to be based in Ortigas or Novaliches.

Responsabilités

• Address incidents and support end users.
• Execute minor enhancements and document requests.
• Collaborate with IT team and vendors to maintain system reliability.
• Translate business requirements into technical specifications.

Connaissances

IT service delivery

End-user support

Business processes

System configuration

User access management

Change requests

Formation

Bachelor's degree in Information Technology, Computer Science, Business Administration, Industrial Engineering, or a related field

Outils

SAP ERP

Ticketing systems

ITIL-based operations

Description du poste

Rebisco, a leading Philippine snack company, seeks an IT Service Delivery Associate Manager (SAP MM) to provide frontline support for business systems and end-user concerns. You will address incidents, implement minor enhancements, and coordinate resolutions with end users, vendors, and the IT team.

Translate business requirements into technical views, assess demands, and ensure reliable SAP/ERP operations across manufacturing and supply chain processes.