IT Service Center Supervisor — 24/7 Support Leader

Cardinal Health, Inc.; Taguig; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Cardinal Health, Inc. is seeking an IT Service Center Leverage Supervisor to lead a specialized ITSC team that supports both customer-facing and client-facing operations.

The role covers team performance, service coverage across standard hours, after-hours, and weekends, and driving continuous improvement through data-driven insights. The ideal candidate will have 2+ years as an IT Supervisor, 5+ years in IT, strong communication and operations skills, ServiceNow expertise, and ITIL Foundations

Qualifications

• 2+ years of experience as an IT Supervisor, preferably Service Delivery and Support Desk.
• 5+ years’ experience in related IT field preferred.
• Bachelor’s degree in related field or equivalent work experience.
• Excellent communication skills with lateral, internal, and external customers.
• Possess strong operations management skills with attention to detail.
• Demonstrates the ability to read, interpret, and apply technical documentation to troubleshoot hardware and software issues.
• ServiceNow experience, including queue and incident management.
• Flexibility supporting 24x7, after-hours, or weekend operations.
• Experience with quality, workforce management, reporting, and operational analytics (DPA, Verint, STAC etc.).
• ITIL Foundations certification, preferred.

Responsibilities

• Provides leadership and direction to the IT Service Center Leverage team.
• Manages IT staff performance, quality, and productivity, ensuring standards are met.
• Promotes continuous improvement through process enhancement initiatives and operational efficiency efforts.
• Analyzes IT support activities and implements tool and process improvements to optimize service delivery.
• Serves as a liaison between customers, clients, and IT teams to resolve business issues.
• Collaborates with cross-functional IT teams to restore services and resolve technical issues.

Skills

Leadership

Communication

Operations management

Analytical thinking

Problem solving

Education

Bachelor's degree or equivalent

Tools

ServiceNow

DPA

Verint

STAC

Job description

Cardinal Health, Inc. is seeking an IT Service Center Leverage Supervisor to lead a specialized ITSC team that supports both customer-facing and client-facing operations.

The role covers team performance, service coverage across standard hours, after-hours, and weekends, and driving continuous improvement through data-driven insights. The ideal candidate will have 2+ years as an IT Supervisor, 5+ years in IT, strong communication and operations skills, ServiceNow expertise, and ITIL Foundations